ServiceTitan Integration: Every Call, On The Dispatch Board

It's 6:40 AM in January and Gloria Whitfield's furnace won't light. Abby's AI Receptionist answers in your company's name, gets her address and what the thermostat's doing, flags it urgent, checks your live ServiceTitan capacity, and offers today's first arrival window: 8 to 10 AM. She takes it.

By the time the office lights come on, the job is on the dispatch board with the arrival window, her customer record, and the notes: furnace won't ignite, call before arrival. ServiceTitan has already sent her the booking confirmation. No voicemail triage, no calling her back to ask what's wrong. If you'd rather a CSR accept each booking first, the same call lands as a booking on their screen instead.

Your CSRs are good; there just aren't enough of them at 7 AM in a cold snap. Abby's AI Receptionist takes the overflow, the after-hours line, and the lunch rush, following the same call flow your team uses, and books into ServiceTitan as it goes. Live US-based receptionists are on the same plan for the calls you want a person to answer; they screen, take the message, and capture the customer's request in full for your CSRs. Callers hear your shop, not a call center. The AI Receptionist is a virtual receptionist for ServiceTitan shops that books like a CSR.

Because every call the AI Receptionist takes is booked into ServiceTitan the way a CSR would book it (customer created or matched, arrival window from live capacity, notes on the job), the work your team didn't personally answer still shows up where they already live: the board. Existing customers calling about a scheduled job get it found, moved to another open window, or cancelled with the reason noted. The answering ends exactly where your dispatch begins.