Boulevard Integration: Booked On The Line, Confirmed By Boulevard
When a guest calls your salon or med spa, Abby's AI Receptionist offers openings from your live Boulevard availability, books the appointment with the right service provider, and Boulevard emails the confirmation exactly as if they had booked online. Your front desk stays with the guest in front of it.
A HydraFacial Before Friday, Booked Monday Morning
| Time | Client | Service | Provider |
|---|---|---|---|
| 11:00 AM | L. Ferreira | Dermaplaning · 45 min | Delphine |
| 1:15 PM | Rashida Bello | HydraFacial · 60 min · booked by Abby | Delphine |
| 2:30 PM | J. Park | Consult · injectables | Dr. Ames |
Rashida Bello calls at 9:20 AM Monday while your downtown front desk is checking in the first three guests of the day. She has an event Friday night and wants a HydraFacial before it. Abby's AI Receptionist matches her client profile by mobile number, offers Wednesday at 4:00 with Priya or Thursday at 1:15 with Delphine from your live Boulevard availability, and books Thursday with Delphine while Rashida is on the line.
On Boulevard's calendar for Thursday, the appointment sits in Delphine's column at 1:15 with the service and its duration, tied to Rashida's client profile. Boulevard's confirmation email is in Rashida's inbox before the front desk finishes the check-ins, and the Abby call summary (why she's coming in, that she asked about downtime) is waiting for Delphine.
Boulevard Sends The Confirmation, Your Team Stays With The Guest
Boulevard already does the follow-through: confirmation on booking, reminders on schedule, everything tied to the client profile. A phone booking made by Abby uses all of it. The guest gets the same email as an online booking, the appointment shows the same way on the provider's calendar, and your front desk never had to put a guest on hold to type any of it.
Change requests work the same way. Abby finds the guest's existing appointment, moves it to a new time from real openings, or cancels it per your cancellation rules, and Boulevard handles the notice. What the guest says on the call (the occasion, a sensitivity, a question about downtime) rides in the Abby call summary for your provider rather than on the Boulevard appointment. And you decide who answers: Abby's AI Receptionist around the clock, live US-based receptionists by day, or both on one plan.
Call Details To The Boulevard Appointment
| From the call | Where it lands in Boulevard |
|---|---|
| Caller's name and mobile number | Client profile, matched to the existing one or created new |
| The service they ask for | Service on the appointment, at the duration from your Boulevard menu |
| Provider preference (or none) | Service provider's column: the one they name, or the first qualified provider with an opening |
| Time chosen from real openings | Appointment start, with your buffers and location hours already respected |
| The line they called | The location whose calendar the appointment lands on |
| Email on file or shared on the call | Boulevard's confirmation email and reminders, sent as usual |
| Occasion, sensitivities, questions | Abby call summary for your provider (not on the Boulevard appointment) |
Everything Boulevard needs to book lands in Boulevard. The caller's words land in your Abby portal summary, with the transcript and recording, so your provider has both before the guest arrives.
When The Front Desk Is Checking Someone In
How It Works
FAQs
Can Abby's AI receptionist book appointments in Boulevard?
Can callers reschedule or cancel a Boulevard appointment with Abby?
What does Abby do when the caller already has an appointment on the books?
Which AI receptionist works with Boulevard?
Will the guest get Boulevard's confirmation email for a phone booking?
Related Integrations
Front desk at capacity? Abby's receptionists for beauty and wellness businesses.