Booked from real availabilityThe AI Receptionist offers openings from your live Mindbody schedule: class spots and appointment slots that actually exist, so the phone never oversells a session.
Full class? Waitlisted on the callWhen the 6 AM is full, the caller goes onto the Mindbody waitlist right then, the same way your front desk would add them.
Membership questions capturedPricing, freezes, intro offers: callers get a professional answer per your instructions, and anything beyond the script reaches your team with details attached.
Saturday's 9 AM Reformer, Booked Thursday Night
ABBY PORTAL · CALL SUMMARY
ANSWERED BY ABBY · 5:48 PMTanya Okafor
(415) 555-0189 · 4 min · New caller
Asked about weekend reformer classes; booked into Saturday's 9:00 AM with Marisol. Wants intro-month pricing · question relayed with her details.
Class bookedPricing question
MINDBODY · SATURDAY SCHEDULE
8:00
Mat Pilates
Marisol
9 of 12
9:00
Reformer
Marisol
Tanya O. added
booked by Abby
10:30
Hot Yoga
Devi
14 of 20
12:00
Deep Tissue
booked out
✓ Roster updated · Mindbody sent Tanya the same confirmation a front-desk booking gets.
Tanya calls Thursday evening asking about weekend reformer classes. Abby's AI Receptionist checks the live Mindbody schedule, offers Saturday's 9:00 AM with Marisol, and adds her on the spot: she's on the roster before the call ends, and Mindbody sends the same confirmation and reminders a front-desk booking gets. Had the class been full, she'd be on its waitlist instead.
She also asked what an intro month costs. That question doesn't evaporate: it's in the call summary, relayed to your team with her details, so the follow-up starts warm instead of starting over.
Roster Swaps On The Call, Appointment Changes Relayed
"Am I booked for Tuesday?" "Can I switch to Thursday instead?" The AI Receptionist finds the caller's existing booking in Mindbody by name or phone number, answers from the schedule, and handles class changes on the call: off Tuesday's roster, onto Thursday's, with Mindbody's confirmation for the new spot on its way. Class cancellations work the same way, so the spot frees up for your waitlist.
One-on-one appointments follow a different rule, on purpose. A change or cancellation to a massage or training session is captured with the caller's details and relayed to the studio, so your practitioner decides how to handle it. Membership questions and freeze requests ride along in the same call summary. And when you'd rather a person handle certain calls, live US-based receptionists are on the same plan to answer, screen, and capture the request in full for your studio. The roster work in Mindbody, booking, swapping, and waitlisting, is handled by the AI Receptionist.
Five Parts Of A Phone-Booked Class
1The spotOffered by the AI Receptionist from your live Mindbody schedule: a real opening in a real class, never a spot that's already gone. Full class? The caller goes on the waitlist.
2The clientMatched to the caller's existing Mindbody client record, or created new for a first-timer, with name and contact details the way a front-desk signup would record them.
3The serviceClass, appointment, or session: booked as the exact offering you defined in Mindbody, with its duration, instructor, and room.
4The confirmationMindbody sends its standard confirmation and reminders, exactly as if the caller had booked through your site or app.
5The summaryWhat was asked and what was booked, delivered to your team, including anything, like a membership question or a change to a one-on-one appointment, that needs a human follow-up.
While You're Teaching
Class spots filled by phoneThe caller asking about tomorrow's 6 AM gets a spot in tomorrow's 6 AM, booked from the live roster while they're still motivated. If it's full, they're on the waitlist before the call ends.
Appointments in the treatment roomMassage, facials, personal training: each booked as the exact service you offer, on the right practitioner's schedule, from that practitioner's real openings.
First-timers started rightNew callers hear your intro offer explained the way you'd explain it, become a client in Mindbody, and get booked into a first class instead of told to "check the website."
Swaps, cancellations, and "am I booked?"The AI Receptionist finds the caller's booking in Mindbody, answers from the schedule, and handles class swaps on the call. Changes to one-on-one appointments are captured and relayed to the studio.
How It Works
1Onboarding connects your Mindbody site and sets which classes and services the AI Receptionist may book, plus the studio questions we answer for you.
2Abby's AI Receptionist answers 24/7 and offers callers real openings from your live Mindbody schedule.
3Bookings and waitlist adds land in Mindbody like front-desk entries, Mindbody sends its confirmations, and every conversation arrives in your call summary.
FAQs
Can Abby's AI receptionist book classes and appointments in Mindbody?
Yes. Abby's AI Receptionist offers real openings from your live Mindbody availability and books the caller into the class or appointment while they're on the line. If a class is full, it adds them to the Mindbody waitlist instead.
Can Abby's AI receptionist reschedule or cancel a Mindbody booking?
For classes, yes: the caller is moved off one roster and onto another, or taken off entirely, on the call, and the spot opens for your waitlist. Changes and cancellations to one-on-one appointments are captured with the caller's details and relayed to the studio to handle.
What if the caller already has a booking in Mindbody?
Abby finds it by the caller's name or phone number and answers from the live schedule: what's booked, when, with which instructor. Anything beyond the schedule, like a membership question, is relayed to your team with details.
Which AI receptionist works with Mindbody?
Abby. An AI receptionist for Mindbody studios and live US-based receptionists on one plan. It's a Mindbody answering service where the AI Receptionist books callers into Mindbody from your live schedule and a live receptionist takes the calls you'd rather a person answer.
Can Abby answer membership and pricing questions?
Within the script you approve, yes: intro offers, class packs, freeze policies. Anything outside the script is captured and relayed to your team with the caller's details.
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