Booked from real availabilityReceptionists offer openings from your live Mindbody schedule: class spots and appointment slots that actually exist, so the phone never oversells a session.
The front desk, uninterruptedInstructors keep teaching and therapists stay in session while every call is answered and every booking lands on the schedule.
Membership questions capturedPricing, freezes, intro offers: callers get a professional answer per your instructions, and anything beyond the script reaches your team with details attached.
Saturday's 9 AM Reformer, Booked Thursday Night
ABBY PORTAL · CALL SUMMARY
ANSWERED BY ABBY · 5:48 PMTanya Okafor
(415) 555-0189 · 4 min · New caller
Asked about weekend reformer classes; booked into Saturday's 9:00 AM with Marisol. Wants intro-month pricing · question relayed with her details.
Class bookedPricing question
MINDBODY · SATURDAY SCHEDULE
8:00
Mat Pilates
Marisol
9 of 12
9:00
Reformer
Marisol
Tanya O. added
booked by Abby
10:30
Hot Yoga
Devi
14 of 20
12:00
Deep Tissue
booked out
✓ Roster updated · Mindbody sent Tanya the same confirmation a front-desk booking gets.
Tanya calls Thursday evening asking about weekend reformer classes. Your receptionist checks the real Mindbody schedule, offers Saturday's 9:00 AM with Marisol, and adds her on the spot; she's on the roster before the call ends, and Mindbody sends the same confirmation a front-desk booking would.
She also asked what an intro month costs. That question doesn't evaporate: it's in the call summary, relayed to your team with her details, so the follow-up starts warm instead of starting over.
Memberships, Intro Offers, And The Questions In Between
A studio's phone isn't just bookings. Callers ask whether the intro month covers hot yoga, how to freeze a membership, what a 10-pack costs once the promo ends. Abby's receptionists answer from the script you approve (your policies, your pricing, your tone) so callers get a real answer instead of "someone will call you back."
Anything beyond the script is captured, not guessed. The question, the caller, and their contact details arrive in your call summary, so your manager follows up on a conversation that's already half-finished, and nobody quotes the wrong rate off the top of their head.
Five Parts Of A Phone-Booked Class
1The spotOffered from your live Mindbody schedule: a real opening in a real class, never a spot that's already gone.
2The clientThe caller's name and contact details on the booking, the way a front-desk signup would record them.
3The serviceClass, appointment, or session: booked as the exact offering you defined in Mindbody, with its duration, instructor, and room.
4The confirmationMindbody sends its standard confirmation and reminders, exactly as if the caller had booked through your site or app.
5The summaryWhat was asked and what was booked, delivered to your team, including anything, like a membership question, that needs a human follow-up.
While You're Teaching
Class spots filled by phoneThe caller asking about tomorrow's 6 AM gets a spot in tomorrow's 6 AM, booked from the live roster while they're still motivated.
Appointments in the treatment roomMassage, facials, personal training: each booked as the exact service you offer, on the right practitioner's schedule, with its own duration.
First-timers started rightNew callers hear your intro offer explained the way you'd explain it, then get booked into a first class instead of told to "check the website."
Evenings and weekends coveredThe 8 PM caller books against tomorrow's real schedule. Your team opens the studio to a fuller roster, not a voicemail queue.
How It Works
1Onboarding connects your Mindbody site and sets which classes and services Abby may book, plus the studio questions we answer for you.
2Abby's receptionists answer 24/7 and offer callers real openings from your live schedule.
3Bookings land in Mindbody like front-desk entries, and every conversation arrives in your call summary.
FAQs
Does Abby's virtual receptionist integrate with Mindbody?
Yes. Receptionists book classes and appointments directly from your live Mindbody availability, 24/7. Onboarding connects it with you; there's nothing to install.
Can Abby book both classes and appointments?
Yes. Group classes fill open spots; appointments book into the right service on the right practitioner's schedule, each with the durations and rules you set in Mindbody.
What happens when a class is full?
Receptionists follow your instructions (typically offering the next open session that fits) and a full class stays full. The phone never oversells a roster.
Can Abby answer membership and pricing questions?
Within the script you approve, yes: intro offers, class packs, freeze policies. Anything outside the script is captured and relayed to your team with the caller's details.
Which answering service works with studios on Mindbody?
Abby: live US-based receptionists, with an AI receptionist option, answering 24/7 and booking into Mindbody while your instructors teach.
Use a tool we haven’t listed?
We build missing integrations for new customers during onboarding, free. Tell us what you run on and we’ll connect it.
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