Booked At Riverside After The Front Desk Went Home
ABBY PORTAL · CALL SUMMARY
ANSWERED BY ABBY · 5:52 PMImani Blackwood
(404) 555-0127 · 4 min · Existing patient
Temporary crown off at dinner, lower left, no pain · wants Riverside · booked a limited exam tomorrow 7:40 AM with Dr. Patel in Op 3.
Booked at RiversideLimited exam
DENTRIX ASCEND · RIVERSIDE · TOMORROW
| Time | Patient | Provider | Op | Reason |
|---|
| 7:40 AM | Imani Blackwood | Dr. Patel | 3 | Limited exam · booked by Abby |
| 8:00 AM | D. Nakamura | Dr. Patel | 1 | Crown seat |
| 8:00 AM | S. Okoro | Tanya, RDH | 4 | Hygiene |
| 8:40 AM | P. Alvarez | Tanya, RDH | 4 | Hygiene |
Imani Blackwood calls at 5:52 PM. Your Riverside front desk left at 5:30. A temporary crown came off at dinner, lower left, no pain, and she wants to come in tomorrow at the office near her work. Abby's AI Receptionist matches her by phone number, pulls tomorrow's real openings for Riverside from your live Dentrix Ascend schedule, and offers 7:40 AM with Dr. Patel. She takes it.
The Riverside team opens Ascend at 7:15 to find Imani on the schedule in operatory 3 at 7:40, the reason set to limited exam, and "temporary crown off, lower left, no pain" in the appointment note. Nothing clinical was read or written; Abby worked with the schedule and her contact details. The recording and summary are in your Abby portal if the front desk wants to hear it in her words.
One Number, Every Location, The Right Operatory
Dentrix Ascend is built for groups: several locations, providers who rotate between them, operatories with their own hours. The AI Receptionist books inside that structure. It asks which office the patient wants (or offers the nearest), takes openings only from providers whose hours are set for that location, and places the appointment in an operatory that's actually open at that time. A patient at your downtown office never ends up on a suburban schedule.
The same structure governs changes. A caller who wants to move or cancel is matched by phone number, their appointment is found, and the move or cancellation happens at the location that owns it, per your notice rules. Details are confirmed on the call, and your team's usual reminders apply. Abby's live US-based receptionists are on the same plan for the calls you'd rather a person handle (answering, screening, taking messages, capturing a patient's request for your team), and booking into Ascend at every location stays with the AI Receptionist.
An Ascend Appointment, Piece By Piece
1PatientMatched to the existing Ascend patient by phone number, or created with name, phone, email, and date of birth. No clinical fields are touched.
2LocationThe office the patient asked for; openings, providers, and operatories all come from that location's own schedule.
3ProviderChosen from the providers whose hours are set at that location on that day; a hygiene visit goes to a hygienist, an exam to a dentist, per your rules.
4Operatory and start timeA real opening in an operatory that's available at that time, so the phone booking can't collide with one made at the front desk.
5Scheduling reason and lengthThe reason your office defines (new-patient exam, limited exam, hygiene, crown seat) sets the length of the appointment.
6Appointment noteWhat the patient said about the visit, in their words: "temporary crown off, lower left, no pain." The full recording and summary stay in your Abby portal.
Across Every Ascend Location
Multi-location groups and DSOsOne phone number for the whole group. The patient names the office, Abby offers that location's openings, and the appointment lands in that location's Ascend schedule.
New-patient exams after hoursEvening and weekend callers book the new-patient exam, and Ascend has the patient record with name, phone, email, and date of birth waiting when the office opens.
Recall patients who finally call backThe hygiene reminder worked; the patient calls at lunch. Abby matches their record by phone number and books the cleaning into a hygienist's operatory from real openings.
Moves that don't need the front deskA patient who needs to shift Wednesday's crown seat picks a new opening on the call and the Ascend schedule updates; your team finds out from the call summary, not a voicemail.
How It Works
1Onboarding connects your Dentrix Ascend organization and sets, per location, the scheduling reasons, providers, and operatories the AI Receptionist may book, along with your notice rules.
2Abby answers 24/7 in your group's name, asks which office, matches or creates the patient by phone number, and offers real openings from that location's live Ascend schedule.
3The appointment sits in the location's Ascend schedule with the reason and note attached; the call summary and recording are in your Abby portal.
FAQs
Can Abby's AI receptionist book appointments in Dentrix Ascend?
Yes. Abby's AI Receptionist offers real openings from your live Dentrix Ascend schedule and books the appointment into the right operatory at the location the patient chooses, while they're on the line.
Can Abby move or cancel a Dentrix Ascend appointment?
Yes. It finds the patient's appointment, moves it to a new opening they pick, or cancels it per your cancellation rules. The patient gets the details confirmed on the call; your team's usual reminders apply.
What happens when a caller already has an appointment?
Abby matches the caller by phone number, finds their upcoming appointment in Ascend, reads back the date, time, and office, and changes it if that's what they need.
Which AI receptionist works with Dentrix Ascend for a multi-location group?
Abby: a Dentrix Ascend answering service with an AI receptionist for dental groups on Dentrix Ascend and live US-based receptionists on the same plan. One number covers every location; the AI Receptionist does the booking into Ascend, and the live receptionists answer, screen, and take messages when a patient should reach a person.
Does a virtual receptionist for Dentrix Ascend have access to patient charts?
No. Abby works with the schedule and patient contact details only: openings, providers, operatories, locations, and the patient's name, phone, email, and date of birth. Charts, clinical notes, and treatment plans are never read or written.
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