ezyVet Integration: Pet Owners Booked While The Clinic Is Busy
The owner calls, the AI Receptionist answers, and the pet gets an appointment. Abby's AI Receptionist covers your veterinary clinic's phone 24/7, offers real openings from your live ezyVet calendar, and books the visit while the owner is on the line, setting up new clients and their animals in ezyVet as it goes.
Biscuit's Vaccines, Booked Before The Clinic Unlocked
Jonas Reinholt calls at 7:35 AM, before your doors open, because Biscuit, his six-year-old Labrador, is due for her annual vaccines and he wants to bring her in this week on his way home from work. Abby's AI Receptionist matches Jonas to his ezyVet client record by phone number, sees Biscuit listed as his patient, checks your live ezyVet calendar, and offers Thursday at 4:30 PM with Dr. Lindgren. He takes it.
Thursday's ezyVet calendar shows a Vaccination appointment for Biscuit Reinholt in Dr. Lindgren's column at 4:30, booked while the reception team was still driving in. What Jonas mentioned about Biscuit favoring a back leg on the stairs isn't typed into ezyVet; it rides along in the Abby call summary, where your team reads it before the visit and decides what to do with it. The medical record is your vets' territory.
Client And Patient, Both Set Up In ezyVet
Veterinary bookings have two records, not one: the owner (the client, in ezyVet's terms) and the animal (the patient). The AI Receptionist handles both. Existing clients are matched by phone number and their animals come with them. New callers get a client record created with their name, phone, and email, and a patient record for each pet they mention, with name, species, and breed, so your team isn't building records at the front desk while a nervous dog waits.
Changes are handled on the call too. An owner who needs to move an appointment is matched to their record, their booking is found, and it's moved to a real opening they pick. Cancellations are handled differently, on purpose: the AI Receptionist captures the details (which pet, which appointment, why) and relays the request to your team, so your clinic's own cancellation policy is applied by a person. Details are confirmed on the call and your clinic's usual reminders apply. If you'd rather have people on the line during clinic hours, Abby's live US-based receptionists are on the same plan to answer, screen, and take messages, while the AI Receptionist keeps handling the ezyVet calendar.
From The Pet Owner's Words To ezyVet Fields
| From the call | Where it lands in ezyVet |
|---|---|
| Caller's name and phone number | ezyVet contact (the client): matched by phone number, or created |
| Owner's email | Contact email, so your clinic's usual reminders reach them |
| Pet's name, species, breed, age | Animal (the patient) under the contact, created if new |
| Reason for the visit | Appointment type (vaccination, wellness exam, sick visit, recheck), in the length you set |
| Preferred vet, or "whoever's available" | Resource on the ezyVet calendar: the vet or consult room the booking sits on |
| The time they pick | The calendar slot, taken from real openings so it can't collide with a front-desk booking |
| Everything else they say | Abby call summary and recording in your portal; not written into the ezyVet record |
Set up during onboarding for your appointment types and resources. Abby works with scheduling and contact details only; the patient's medical record is never read or written.
Clinics Where The Phone Never Stops
How It Works
FAQs
Can Abby's AI receptionist book veterinary appointments in ezyVet?
Can Abby reschedule or cancel an ezyVet appointment?
What if the pet owner already has an appointment?
Which answering service works with ezyVet?
Does a virtual receptionist for ezyVet see the pet's medical record?
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