Complements Dialpad AiKeep Ai notes for the conversations your team takes. Abby covers the conversations that would otherwise go to voicemail.
Forwarding does the workDialpad's no-answer and business-hours routing sends calls to Abby: no software to install, no number to port.
One summary standardCalls Abby answers come back with the caller, the reason, and the outcome, as consistent as the notes on calls you take yourself.
Your Ai Takes Notes; Abby Takes The Call
ABBY PORTAL · CALL SUMMARY
ANSWERED BY ABBY · 5:42 PMAnika Raman
(628) 555-0164 · 4 min · New caller · no answer, forwarded
Comparing IT support plans for a 20-person office; wants a proposal call Thursday.
New leadThursday call
DIALPAD · MAIN LINE ROUTING
Business hoursMon–Fri · 8 AM–6 PM
Open hoursRing Sales team · 25 sec
If no answerForward to Abby · (877) 555-0142
Closed hoursForward to Abby
Ai recapsOn for answered calls
Dialpad already documents the calls your team answers: transcripts, recaps, action items. The gap is the call nobody answers. That's the one that becomes a voicemail, an unhappy caller, or a competitor's new customer.
Point Dialpad's no-answer and after-hours routing at Abby and the gap closes: a live receptionist answers in your business's name, handles the call per your instructions, and sends your team a summary, so the calls you take and the calls Abby takes both end the day documented.
Transcription Isn't Answering
Dialpad's Ai is very good at writing down what happened on a call. It can't pick one up. When your team is stretched, the choice isn't between Dialpad and an answering service; it's between voicemail and a person.
Abby is the person. US-based receptionists answer 24/7, book appointments, take messages, and screen per your rules, with an AI receptionist option if you prefer software end to end. Dialpad keeps doing what it does; your callers stop noticing when you're busy.
Anatomy Of The Call You Didn't Take
1Who calledName, company if given, and the callback number, confirmed on the call, not guessed from caller ID.
2Why they calledThe reason in a sentence or two, in plain words your whole team can act on.
3What Abby didMessage taken, appointment booked, intake completed, or call transferred, per the instructions you set.
4How urgent it isFlagged against your rules, so a burst pipe never sits behind a brochure request.
5Where it wentTexted, emailed, or posted to the tools your team reads; you pick the destinations during onboarding.
When The Team Can't Pick Up
Back-to-back meetingsYour afternoon is one video call after another; forwarded callers still reach a person, and the summaries queue up for the gaps between meetings.
After the last shiftEvenings and weekends forward to Abby, so the day's last caller gets the same greeting as the first.
Sales lines that can't ring outA missed inquiry is a lost deal. Overflow forwarding means every prospect hears a greeting, not a greeting message.
Department overflowSend support's no-answer calls to Abby with support-specific instructions, and the sales line's with different ones.
How It Works
1Onboarding writes your instructions with you (greeting, screening, escalation), and you point Dialpad's no-answer and after-hours routing at your Abby number.
2When Dialpad forwards a call, a live receptionist answers in your business's name and handles it per those instructions, 24/7.
3Your team gets a summary of every answered call, delivered to the phones, inboxes, or channels you chose.
FAQs
Does Abby replace Dialpad?
No, they do different jobs. Dialpad is your phone system and transcribes the calls your team takes; Abby's receptionists answer the calls your team can't. Most customers run both.
Can I use an answering service with Dialpad?
Yes. Dialpad's routing rules can forward no-answer, busy, and closed-hours calls to Abby, a Dialpad answering service arrangement with nothing to install and nothing to port.
Does Abby write notes into Dialpad?
No. Abby never writes into your phone system; Dialpad keeps its own call history, and Abby delivers summaries to your team by text, email, or tools like Slack or your CRM.
Can a virtual receptionist work alongside Dialpad Ai?
That's the ideal setup: Ai documents the calls you answer, and a virtual receptionist answers the ones you'd otherwise miss. Prefer software end to end? Abby's AI receptionist option covers Dialpad overflow too.
We're fully remote. Does this still work?
Yes. The forwarding rules live in Dialpad, so it works wherever your team does. Abby answers 24/7 either way.
Use a tool we haven’t listed?
We build missing integrations for new customers during onboarding, free. Tell us what you run on and we’ll connect it.
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