Calls join the conversationSummaries land in a Teams channel next to the chats, files, and meetings your office already runs on, not in yet another inbox.
Triage with a replyA teammate replies to the post to claim the call, and the follow-up lives in the thread where everyone can see it.
Nothing new to adoptNo new software for your staff and no separate portal to remember; summaries simply appear in the Teams your company already uses.
The Office That Lives In Microsoft 365
TEAMS · FRONT DESK · CALLS
Front Desk · Calls
AAbby APP2:14 PM
📞 Victor Salazar · (872) 555-0151
Reason: quote for storefront glass replacement
Outcome: details captured · callback promised today
NNoah2:19 PM
Taking this one · calling him back after standup.
If your company runs on Microsoft 365, Teams is where work gets decided, and where a ringing phone used to be invisible. Abby closes that gap: every call our receptionists answer becomes a post in the channel you choose, with the caller, their reason, and what was promised.
No forwarding voicemails into chat, no separate call log to check. The phone becomes one more thing your Teams channel handles well.
Claimed In The Thread, Closed In The Thread
Every summary starts a thread. A reply claims the call, the follow-up gets typed where everyone can see it, and the outcome stays on the record.
Managers stop chasing status updates; the channel shows what's handled and what's still waiting. And when that caller rings again next month, the history is a scroll away: what they asked, who took it, what was promised.
Which Call Lands In Which Channel
General calls and messages→Post to your main calls channel, e.g. 'Front Desk · Calls'.
Sales inquiries→Post to the sales team's channel, so follow-up starts where deals are worked.
Support or billing questions→Route to the right department channel per your instructions.
Urgent, by your definition→@mention the on-call person or a group so it can't sit unread.
Solicitors and wrong numbers→Screened out by your receptionists; they never reach a channel.
On A Microsoft 365 Workday
Front desk for the hybrid officeIn-office or remote, everyone sees the same call feed in Teams; coverage doesn't depend on who's near a phone.
Sales calls reach the sales channelInquiries post where your sales team already talks, so follow-up starts in minutes instead of at the end of the day.
IT and ops on-callUrgent calls can @mention the person on duty, so "the server is down" doesn't wait for someone to check messages.
Monday-morning catch-upWeekend calls are answered and waiting in the channel: scroll, assign, done before the first meeting.
How It Works
1Onboarding connects Abby to your Teams and sets which channels get which calls, no IT project required.
2Abby's receptionists answer 24/7 in your business's name, following your call-handling instructions.
3Moments after the call ends, the summary posts to the right channel and your team takes it from there in-thread.
FAQs
Which answering service integrates with Microsoft Teams?
Abby Connect does, natively. Our receptionists answer your calls 24/7 and post each summary straight into the Teams channel you choose during onboarding.
Can different call types go to different channels?
Yes. One channel for everything, or rules that send sales, support, and urgent calls to their own channels; your onboarding team sets the routing with you.
Do we need to install anything?
No new software for your staff. Onboarding handles the connection with you, and summaries simply appear in the channel.
What's in each Teams post?
Caller name and number, the reason for the call, the outcome or promise made, and the callback number, the same summary shown in your Abby portal.
Do calls answered by the AI receptionist post too?
Yes. Calls handled by your human receptionist team and by Abby's AI receptionist post to Teams the same way, clearly labeled.
Use a tool we haven’t listed?
We build missing integrations for new customers during onboarding, free. Tell us what you run on and we’ll connect it.
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