Glofox Integration: Booked Into The Right Studio, Right Class

Yasmin Farouk calls at 5:35 PM, walking out of work, hoping for a spot in tomorrow's 6:15 AM HIIT at your Downtown studio. Abby's AI Receptionist checks the live Glofox schedule: Downtown's 6:15 is full. Per your instructions, it offers the two real alternatives, Downtown at 7:00 or Riverside at 6:15, and Yasmin takes Riverside. Abby books it and creates her as a lead in Glofox with her name and number, all before she reaches her car.

Riverside's manager opens Glofox that evening and sees the 6:15 AM roster with Yasmin on it, booked by Abby, and a new lead with the class she asked for attached. Yasmin got the details confirmed on the call, and your team's usual reminders apply. No "we'll call you back," no caller quietly booking the studio down the street.

Members call to check, change, and cancel more than they call to book, and Abby handles those in Glofox too. The caller is found by phone number or email and hears what's on their schedule. To switch classes, Abby cancels the old booking and books the new one, and Glofox sends both notices; a straight cancellation follows your cancellation window, so late cancels are treated the way your policy says. When the class they want is full, they go on the Glofox waiting list per your instructions.

Notes for the trainer aren't written into the Glofox booking; they arrive in the Abby call summary, alongside anything Abby couldn't book directly (a membership freeze, a question about credits). Booking inside Glofox is the AI Receptionist's job on every call it takes. Abby's live, US-based receptionists come with the same plan for calls you'd rather a person answer; they screen, take messages, and capture the member's request in full for your studio team. Either way, each location's Glofox schedule is the source of truth and the phone books inside it.