Calls join the conversationEach answered call arrives in a Chat space your team already reads: a Google Chat calling integration that sits next to the threads where work gets decided.
Only the calls you wantPost every answered call, or only the calls that match the Type-of-Call values you pick, so the space stays useful.
One thread per callWhen your receptionist updates a message, the change posts as an Updated reply in the same thread instead of a second notification.
The Post That Lands After Hello
ABBY PORTAL · CALL SUMMARY
ANSWERED BY ABBY · 10:38 AMIngrid Solberg
(541) 555-0193 · 3 min · New caller
Wants a quote on a backyard fence install; home Thursday afternoon; prefers a call back after 2 PM.
Quote requestNew caller
GOOGLE CHAT · ABBY CALL NOTIFICATIONS
Abby Call Notifications
AAbby Connect APP10:42 AM
Incoming call from Ingrid Solberg · 10:38 AM · Abby Connect
Regarding: Quote for a backyard fence install
Caller Number: (541) 555-0193
Call Summary: wants a quote · home Thursday afternoon · call back after 2 PM
Open in Abby Portal · Recording
CCallum10:47 AM
Taking this one · calling her back after 2.
A caller rings. Abby answers in your company's name, takes the message, and seconds later a post appears in your space: Incoming call from Ingrid Solberg, the time it started, and the Abby Connect name on it.
Below the title sit the fields your team needs: Regarding, Caller Name, Caller Number, Start Time, and the Call Summary, then the message itself. Two links close it out: Open in Abby Portal, and Recording when there is one. Your team reads the post, replies in the thread, and the call is handled without leaving Chat.
Your Space, Connected Your Way
Your onboarding team connects the space with you. Sign in with Google and Abby creates a new space for the notifications (and invites the teammates you name) or posts into a space you are already in; or paste the space's incoming-webhook URL and skip the sign-in entirely. Either way, nothing new for your staff to install.
Then decide what posts. Every answered call is the default. If the space should only see certain calls, pick the Type-of-Call values that belong there and the rest stay out. Change your mind later and the filter changes with you.
What Every Post Carries
| From the call | Where it lands in Google Chat |
|---|
| Caller's name and number | Caller Name and Caller Number fields |
| Why they called | Regarding |
| When the call started | Start Time, also under the card title |
| What your receptionist wrote | Message, in its own section |
| The short version | Call Summary |
| Where to go next | Open in Abby Portal and Recording links |
| A later edit to the message | An Updated reply in the same thread |
Connected by webhook, the post is a card with these fields and buttons; connected by Google sign-in, it is a formatted message with the same fields and links. The title reads Incoming or Outgoing, so direction is obvious at a glance. A field the call did not produce is left off rather than shown empty.
A Workspace-First Day
The office that lives in Google WorkspaceMail in Gmail, files in Drive, decisions in Chat. The phone used to sit outside all of it; now each call lands in the space with everything else.
Claim it with a replyA teammate replies under the post to take the callback, and the follow-up stays in the thread where everyone can see it.
Straight to the recordingEvery post carries an Open in Abby Portal link and, when a recording exists, a Recording link, so nobody hunts for the call.
Only what belongs thereA space that should only see certain calls gets only those: pick the Type-of-Call values that belong there and the rest stay out of it.
How It Works
1Onboarding connects your Google Chat space with you (a Google sign-in or the space's webhook URL) and sets which calls should post.
2Abby's receptionists answer your calls 24/7, following your instructions for screening, messages, and urgency.
3Each call posts to the space with the caller, the reason, the message, a summary, and a link to the Abby portal; later edits post as an Updated reply in the thread.
FAQs
Does Abby's virtual receptionist integrate with Google Chat?
Yes. Every call Abby answers can post to the Google Chat space you choose: a Google Chat calling integration that carries the caller, the reason, the message, a summary, and a link to the call in your Abby portal.
What exactly appears in the space?
A post titled with the caller's name (Incoming call from, or Outgoing), the start time, the Regarding line, the caller's name and number, the call summary, the message your receptionist took, and links to open the call in the Abby portal or play the recording when one exists. Connected by webhook it arrives as a card; connected by Google sign-in, as a formatted message with the same content.
Can I limit it to certain calls?
Yes. Post every answered call, or only calls matching the Type-of-Call values you pick for the space. Your onboarding team sets the filter with you and it can change any time.
What happens when a receptionist updates a message after it posts?
The update posts as a reply marked Updated in the same thread as the original post, so the thread stays the single record of that call.
Does Abby's AI receptionist post to Google Chat too?
Yes. Calls answered by Abby's AI Receptionist post to the same space through the same connection, laid out the same way, so the thread reads the same whoever answered.
Use a tool we haven’t listed?
We build missing integrations for new customers during onboarding, free. Tell us what you run on and we’ll connect it.
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