Phone leads join your automationsA caller captured by Abby enters Lawmatics like a web lead: pipeline stage set, follow-up sequence underway, nothing waiting on manual entry.
No lead ages in a voicemailEvery call is answered live, 24/7; the prospect is in Lawmatics while they're still deciding between firms.
Source data your reports can useHow the caller found you is captured on the call, so Lawmatics' marketing reports finally include your phone leads too.
The Call Your Automations Were Waiting For
ABBY PORTAL · INTAKE
INTAKE BY ABBY · 3:05 PMProspect · Douglas Reiner
(213) 555-0198 · 7 min · New intake
Personal injury · auto; consult requested; referred by a past client; conflict basics noted.
Intake capturedConsult requested
LAWMATICS · PIPELINE
New Leads
Douglas Reiner · PI (auto)
Stage: New LeadSource: Referral
Intake automation running · consult-scheduling sequence step 1 of 3 sent.
Your receptionist follows the firm's intake script (matter type, urgency, parties, how they found you) and the prospect lands in Lawmatics as a new lead with the intake attached, in the pipeline stage you choose.
From there, Lawmatics does what you built it to do. The welcome email goes out, the follow-up sequence queues, tasks get assigned, because the trigger everything was waiting on, a lead entering the pipeline, now fires for phone calls the way it always has for forms.
Web Leads And Phone Leads, One System
Firms adopt Lawmatics to make intake consistent, and then the phone leaks. The prospect who calls at lunch and hits voicemail never enters the funnel you spent months building. With Abby answering 24/7, phone inquiries are captured with the same discipline as form fills.
Your intake team works one queue: same stages, same tasks, same reporting, whether the prospect typed or called. And nobody spends Monday morning re-keying weekend voicemails into the system.
What Rides In With Every Lead
1The personName, phone, and email: the contact record your sequences will address.
2The matterPractice area and a plain-language description of what they need, from your own intake questions.
3The sourceHow they found the firm, captured on the call, ready for Lawmatics' marketing reports.
4The urgencyTimeline and consult availability, so your team knows which leads can't wait until Friday.
5The conversationThe receptionist's summary of the call, attached so nobody makes the prospect repeat themselves.
The Firm's Funnel, End To End
Nurture starts the same hourThe welcome email and follow-up sequence you built in Lawmatics greet the prospect while the call is still fresh, no gap between inquiry and follow-up.
Pipeline reviews that are trueMonday's pipeline meeting includes the weekend's callers, because every prospect call is already a Lawmatics lead.
Consults booked before hangupQualified callers can be scheduled per your instructions, with the booking noted on the lead.
A funnel that stays cleanSolicitors, wrong numbers, and non-prospect calls are handled per your instructions and never inflate your pipeline numbers.
How It Works
1Onboarding builds your intake script and connects Lawmatics, including which pipeline stage new phone leads enter.
2Abby's receptionists answer for your firm 24/7 and capture intake from every prospective client who calls.
3The lead lands in Lawmatics with intake attached, and the automations and sequences you've built run as designed.
FAQs
Does Abby work as a Lawmatics answering service?
Yes. Abby's US-based receptionists answer for your firm 24/7, capture intake per your script, and deliver each prospect into Lawmatics natively, no connector tools to maintain.
Will my Lawmatics automations trigger for phone leads?
Yes. Abby creates the lead in Lawmatics, and whatever you've built around new leads (email sequences, tasks, stage rules) runs exactly as it does for web leads.
Can I choose which pipeline stage new callers enter?
Yes, you set it during onboarding, and you can change it anytime by telling your Abby team.
What about existing clients who call?
They're handled per your instructions (messages relayed, urgent calls routed) without creating duplicate leads in your pipeline.
We also use Clio. Do the integrations work together?
Yes. Firms often pair Lawmatics for intake with Clio Manage for matters. Abby integrates with both, so each call lands in the right system.
Use a tool we haven’t listed?
We build missing integrations for new customers during onboarding, free. Tell us what you run on and we’ll connect it.
Schedule a CallCall 877-303-5757
