Rezdy Integration: Real Seats on Real Sessions, Booked by Phone
When a family calls about Saturday's cruise, Abby's AI Receptionist tells them how many seats are actually left and books them into the session in Rezdy while they're on the line, adults and children counted right, their comment on the booking. Rezdy sends its usual confirmation with the order number, and the customer is created or matched in your Rezdy customer list.
Twelve Seats On Saturday's 9:30, Four Of Them Now Wren's
9:30 AM
2 Adults
2 Children
booked by Abby
1:00 PM
4:30 PM
15 seats left of 24
Wren Callahan calls at 8:05 on a Tuesday morning, before your office opens, about the Saturday whale watch. Two adults, two kids, and the four-year-old gets seasick. Abby's AI Receptionist checks your live Rezdy availability and reads her the sessions with seats: the 9:30 AM has twelve left, the 1:00 PM has three. She takes the 9:30. The booking is made in Rezdy while she's on the line, two adults and two children, with a comment about a small life jacket and the seasick four-year-old.
Rezdy emails Wren its usual confirmation with the order number, and reminders follow on your schedule. In your Rezdy account, the 9:30 session shows eight seats left, the Callahans are on the passenger list with their comment, and Wren is a customer record your team can find again. Your office opened at nine to a booking, not a message.
The Honest Way To Move A Rezdy Booking
Rezdy doesn't move a booking's date; it cancels one and creates another, and Abby does exactly that, in the open. A guest who needs Sunday instead of Saturday hears the Sunday sessions with seats, the AI Receptionist cancels the Saturday booking and books the new one, and Rezdy sends both notices: the cancellation and the new confirmation with its own order number. The guest hears the whole thing on the call, so nothing arrives as a surprise.
Straight cancellations follow the cancellation rules you set, and the seats go back to available immediately. Existing bookings are found by the guest's name and travel date. The AI Receptionist is the virtual receptionist for Rezdy that makes every one of those changes inside Rezdy. When you want a person on a call, Abby's live, US-based receptionists are there on the same plan to answer, screen, and capture the guest's request in full for your crew to act on.
The Guest Says It, Rezdy Records It
| From the call | Where it lands in Rezdy |
|---|---|
| "Saturday, the whale watch" | Product and session, chosen from the sessions with seats available |
| "Two adults and two kids" | Quantities per price option (Adult, Child), so capacity and price come out right |
| "Wren Callahan, and here's my number" | Customer record, created or matched in your Rezdy customer list |
| "My email is..." | Contact email on the booking, where Rezdy sends the confirmation and reminders |
| "The four-year-old gets seasick" | Booking comment your crew reads on the passenger list |
| "Actually, can we do Sunday?" | Saturday booking cancelled, Sunday booking created; Rezdy sends both notices |
| Everything else said on the call | Abby call summary, transcript, and recording in your portal |
Rezdy sends its confirmation email with the order number for every booking Abby makes, the same as an online booking. Abby never takes card numbers; payment questions are relayed to your team.
Cruises, Tours, And Transfers, Seated By Phone
How It Works
FAQs
Will Abby's AI receptionist book seats on my Rezdy sessions?
Can Abby change the date of a Rezdy booking?
What if the guest already has a Rezdy booking?
Which virtual receptionist works with Rezdy?
Does the guest still get Rezdy's confirmation email?
Related Integrations
The dock phone rings while you're casting off. Abby's appointment and reservation scheduling for callers.