Tekmetric Integration: Callers Get A Drop-Off Time, Not A Callback

Abby answers your shop's phone with an AI Receptionist that checks your live Tekmetric schedule and books the drop-off while the customer is still describing the noise. The appointment sits on your Tekmetric calendar; the vehicle, symptom, and caller details arrive in your Abby call summary, so your advisor never leaves the counter to take a booking.

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A Check-Engine Light, On The Schedule By Lunch

ABBY PORTAL · CALL SUMMARY

ANSWERED BY ABBY · 12:40 PM

Nolan Ashcroft

(614) 555-0158 · 3 min · New caller

2016 Ford F-150 · check-engine light since this morning, rough idle at stoplights · drop-off booked Thursday 8:00 AM.

Drop-off bookedSymptom in summary

TEKMETRIC · THURSDAY · DROP-OFFS

7:30

2014 Civic
oil + tire rotation
R. Patel

8:00

2016 F-150
check-engine, rough idle
Nolan Ashcroft
booked by Abby

8:30

2019 RAV4
brake inspection
fleet account

9:30

2012 Silverado
A/C not cold
M. Torres

✓ Vehicle and symptom in the Abby call summary · Tekmetric reminders run as configured.

Nolan Ashcroft calls at 12:40 PM from his own lunch break. The check-engine light on his 2016 F-150 came on this morning and the idle is rough at stoplights. The AI Receptionist checks your live Tekmetric schedule, offers Thursday's open drop-off times, and books 8:00 AM while he's still on the line.

On your Tekmetric calendar, Thursday now shows the 8:00 drop-off for Nolan. The truck, the light, and the rough idle are in the Abby call summary your advisor reads before he arrives. Tekmetric's reminder automations run as you've set them, so Nolan gets your shop's usual confirmation and reminder.

What Books Itself, What Your Advisor Decides

New appointments and cancellations are handled on the call. Abby checks your live Tekmetric schedule and books open times; when a customer calls to cancel, Abby cancels the appointment per your rules and the slot frees up. If they already have an appointment, Abby finds it in Tekmetric by their name or number and confirms the details instead of double-booking.

Moving an appointment goes to a person. When a customer wants a different drop-off day, Abby captures the new time they want, the vehicle, and the reason, and relays it to your service advisor to place on the schedule. Notes from the call travel the same way, in the Abby summary rather than on the Tekmetric appointment. Booking and cancelling in Tekmetric is the AI Receptionist's work. Abby's live US-based receptionists are on the same plan for calls you'd rather a person answer, and they capture the vehicle, the symptom, and what the customer wants, in full, for your advisor.

Drop-Off Rules, Written By Your Advisors

Only the services you allow. You decide which jobs are phone-bookable in Tekmetric and which need an advisor's call first (engine work, warranty claims, fleet accounts).

Your hours, your drop-off windows. If your shop takes drop-offs from 7:30 to 10:00 AM, those are the only times Abby offers.

A daily cap on new drop-offs. Tell us how many cars you'll take in a morning; once the schedule hits it, Abby offers the next day.

Symptoms in the customer's words. Abby asks what the car is doing, when, and for how long, and passes it along in the call summary so the tech reads it before turning a wrench.

Moves relayed, not guessed. A request to change a drop-off day goes to your advisor with the customer's preferred time; the calendar changes when your team says so.

Cancellations honored per your policy. Abby cancels the appointment when the customer asks, following whatever notice rules you set, and the slot opens for the next caller.

One Bay Or Twelve

The single-advisor shopOne person writes tickets, quotes parts, and answers the phone. A virtual receptionist for Tekmetric shops takes the phone off that list and books drop-offs from your open times.

MSOs with a central numberCallers reach one number; each location keeps its own Tekmetric schedule. Abby books the appointment at the location the caller names, from that shop's open times.

Diagnostic drop-offsCheck-engine lights and intermittent noises need the car in the bay. An AI receptionist for auto repair shops on Tekmetric books the drop-off and passes along the symptom in the customer's own words so the tech starts with a clue.

Nights, weekends, and lunch rushesThe 12:40 PM caller on their own lunch break gets a Thursday 8:00 AM drop-off, not hold music. A Tekmetric answering service that books around the clock.

How It Works

Onboarding connects Tekmetric with you and sets your phone-bookable services, drop-off windows, and the questions to ask about each vehicle.

Abby answers 24/7, checks your live Tekmetric schedule, and books the drop-off while the customer is on the line; requests to move an appointment are relayed to your advisor.

The appointment lands on your Tekmetric calendar; the vehicle, symptom, and caller details follow in your Abby call summary, and Tekmetric's reminders run as configured.

FAQs

Can Abby's AI receptionist book appointments in Tekmetric?

Yes. Abby's AI Receptionist checks your live Tekmetric schedule for open drop-off times and books the appointment while the customer is on the line. The vehicle and concern arrive in your Abby call summary.

Can Abby reschedule or cancel a Tekmetric appointment?

Cancellations, yes: Abby cancels the appointment in Tekmetric per your rules. A request to move an appointment is captured with the customer's preferred new time and relayed to your service advisor, who changes it on the schedule.

What if the customer already has a drop-off booked?

Abby finds the existing appointment in Tekmetric by the customer's name or phone number, confirms the details with them, and passes along any change they ask for.

Which AI receptionist works with Tekmetric?

Abby's. It's a Tekmetric answering service with an AI Receptionist and live, US-based receptionists on one plan. The AI Receptionist checks your schedule and books the drop-off, and a live receptionist answers and takes the message on calls you want a person to handle.

Will the customer get a reminder for the appointment Abby booked?

Yes. Appointments Abby books sit on your Tekmetric schedule like any other, so Tekmetric's reminder automations, including text confirmations, run exactly as you've configured them.

Related Integrations

Cars come in at 7:30. Calls come in at 7 PM. Abby's 24/7 call answering for shops.

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