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Expert Insights on AI Receptionists, Customer Experience & Business Communication

Welcome to the Abby Connect Blog—a dedicated space for businesses looking to elevate their client communication and streamline daily operations. This is your go-to resource for smart strategies, practical tips, and expert insights on customer experience, call handling, and business growth.

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AI for customer service is best utilized when paired with human support, as shown by the human and AI receptionists supporting this woman on the phone.
The Data Behind a Better AI Call Center Agent Experience

How an AI Call Center Agent + Humans Deliver Faster, Smarter Call Handling For companies that rely on inbound calls to drive business, every missed or mishandled call can cost real revenue. That’s why more companies are exploring an AI call center agent,...

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An illustrated scene shows two people sitting across a table with a large clipboard displaying a résumé or profile in the background. The Abby Connect logo is in the top left corner.
How to Evaluate a Receptionist Service
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Illustration of a person at a desk using a laptop, with a large phone screen beside them displaying New Contact and a profile icon. Abby Connect logo is in the top left corner. A clock and file cabinet are in the background.
How to Sound More Professional On the Phone: 10 Tips
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An illustrated scene shows two people sitting across a table with a large clipboard displaying a résumé or profile in the background. The Abby Connect logo is in the top left corner.
Receptionist Job Description: What To Expect
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Illustration of a person with a headset working on a laptop, with a speech bubble above. On the left, a smartphone screen shows a headset icon with 24/7 text. Abby Connect logo is in the top left corner.
How to Know When It’s Time to Switch Virtual Receptionist Services
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Three illustrated customer service agents with headsets work on laptops. Speech bubbles show icons for tools, ideas, networking, and calls. Abby Connect logo appears in the top left on a purple background.
Abby Connect vs. a Traditional Virtual Receptionist Service
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An illustrated man holds a large phone receiver with a speech bubble saying HELP, next to a rotary phone, with Abby Connect logo in the top left corner on a purple background with leaves.
Telephobia: Overcoming Your Phone Anxiety
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A series of blue dots, reminiscent of tracking inbound calls, form a diagonal line from the top left, meeting a sharp angle where a solid blue line extends right and down against a black background.

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