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A blue line, solid on the right and transitioning to a dotted line on the left, slopes downward across a white background—visually representing the decrease in inbound calls.
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Expert Insights on AI Receptionists, Customer Experience & Business Communication

Welcome to the Abby Connect Blog—a dedicated space for businesses looking to elevate their client communication and streamline daily operations. This is your go-to resource for smart strategies, practical tips, and expert insights on customer experience, call handling, and business growth.

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AI for customer service is best utilized when paired with human support, as shown by the human and AI receptionists supporting this woman on the phone.
The Data Behind a Better AI Call Center Agent Experience

How an AI Call Center Agent + Humans Deliver Faster, Smarter Call Handling For companies that rely on inbound calls to drive business, every missed or mishandled call can cost real revenue. That’s why more companies are exploring an AI call center agent,...

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Professional woman with a smartphone in the background, set against a blue to purple gradient, with the text “Personal Injury Case Study.”
Big Law to Successful Solo
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Promotional graphic for a Q&A event titled Dont Drop the Ball: Marketing Leads Require Better Intake with Racquel Pankau and Jamie Kohls, featuring their photos, titles, event date, time, and organization logos.
Don’t Drop the Ball: Marketing Leads Require Better Intake with Jamie Kohls from GNGF
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Abby Connect Winter 2021 Feature Release with icons representing Request Call Back (phone with arrow) and Scheduled Update (phone with check and X marks) on a blue and purple background.
Winter 2021 Feature Release: Scheduled Update & Request A Call Back
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A horizontal scale with five faces ranging from sad to happy, colored from purple (sad) to blue (happy), above a segmented bar transitioning from purple to yellow to blue, indicating a rating or satisfaction scale.
Barriers in Empathy Over the Phone
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Illustration of a large laptop with a support agent wearing a headset emerging from the screen, holding an AI symbol. A woman reaches out to him. Abby Connect logo in the top left. The background is purple with gear and question mark icons.
AI in Customer Service: Huge Fail or Epic Win?
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A laptop displays the Abby Connect Call Answering Service dashboard with tabs for activities, calls, and account. The screen shows a list of contacts, call details, and a sidebar for call summaries on a light blue background.
A Phone Call Answering Service That Offers More
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