Tonight's Candlelight Yin, Booked At Lunch
ABBY PORTAL · CALL SUMMARY
ANSWERED BY ABBY · 12:05 PMWilla Thornton
(503) 555-0176 · 3 min · Existing member
Booked her spot in tonight's 6:00 PM Candlelight Yin; asked about a private Pilates session Thursday · request relayed with her preferred times.
Class bookedPrivate request relayed
MOMENCE · MEMBER · WILLA THORNTON
MemberWilla Thornton · since 2024
Class pack10-class · 6 remaining
UpcomingCandlelight Yin · Tonight 6:00 PM · booked by Abby
UpcomingReformer Basics · Sat 9:30 AM
RequestPrivate Pilates · Thu · relayed to team
Willa Thornton calls at 12:05 PM, on her lunch break, asking for a spot in tonight's 6:00 PM Candlelight Yin. Your teacher is mid-session and the desk is empty, so Abby's AI Receptionist takes it: matches Willa to her member profile in Momence, books her spot in the 6:00 PM session, and confirms the details on the call. She's on the session roster in Momence before she's back at her desk.
She also asks about a private Pilates session Thursday. That's a one-on-one appointment, so Abby captures what she wants, which days work, and her number, and relays it to your team in the call summary. Your studio manager opens Momence to a fuller Yin roster and a warm request waiting, not two voicemails.
What Books, What Waits, What Gets Relayed
Momence runs your classes and your appointments side by side, and Abby treats them differently on purpose. Class sessions book on the call: the caller names the session, Abby books their spot, and if it's full they join the Momence waitlist. One-on-one appointments (privates, duets, assessments) are captured with details and relayed, so the teacher who owns that calendar makes the booking.
Members who ask about an existing booking are found in Momence, and Abby confirms what's on their schedule, classes and appointments alike. When a member wants a different session, the old class spot is released and the new one booked, with Momence sending both notices. A straight cancellation is captured with the session details and relayed, so your late-cancel policy is applied by a person, not a rule of thumb. Notes for the teacher ride along in the Abby call summary.
Inside A Phone-Booked Yin Session
1The sessionThe class the caller asked for, by name and time, booked in Momence as a spot on that session's roster.
2The memberMatched to their existing Momence member profile by name or contact details, or created as a new member with the details from the call.
3The waitlistIf the session is full, the caller is added to the Momence waitlist per your instructions, so a freed spot goes to them.
4The confirmationThe caller gets the details confirmed on the call; your team's usual reminders apply.
5The relayAnything Abby doesn't book directly (a private-session request, a cancellation, a membership question) arrives with details in the call summary.
6The noteA teacher note ("first Yin class, tight hips") isn't written to the Momence booking; it rides in the Abby call summary for your front desk to pass along.
Teachers Teach, The Phone Still Answers
Yoga and pilates studiosThe member calling at lunch about tonight's Candlelight Yin gets her spot booked in that Momence session while your teacher is still in the room.
Dance and fitness classesNew callers are created as members in Momence with their contact details and booked for their first class, so check-in is a tap, not a form.
Sold-out sessionsWhen a session is full, the caller goes on the Momence waitlist per your instructions instead of being told to try the app.
Privates and semi-privatesRequests for one-on-one sessions are captured with the caller's details and preferred times and relayed to your team, who book them in Momence.
How It Works
1Onboarding connects your Momence studio and sets which class sessions Abby may book by phone, how waitlists work, and where one-on-one requests should go.
2Abby's AI Receptionist answers 24/7, books the caller's spot in the session they ask for (or the waitlist when it's full), and captures appointment requests with details.
3The booking shows on the session roster and the member's profile in Momence; requests and notes arrive in your call summary for your team to act on.
FAQs
Can Abby's AI receptionist book classes in Momence?
Yes. Abby's AI Receptionist books the caller's spot in the Momence class session they ask for while they're on the line, and adds them to the waitlist when the session is full. One-on-one appointments are captured and relayed to your team rather than booked directly.
Can Abby cancel or move a Momence class booking?
To move a class, the old spot is released and the new session booked, and your members' usual Momence notices apply. A straight cancellation is captured with the session details and relayed to your team, so your late-cancel policy is applied by a person.
What if the caller already has a class or appointment booked in Momence?
Abby finds the member's existing bookings in Momence and confirms what's on their schedule, for class sessions and appointments alike.
Which answering service works with Momence studios?
Abby: a Momence answering service and virtual receptionist for Momence studios, whose AI receptionist books class spots around the clock. Live US-based receptionists are on the same plan for the calls you want a person to answer, screen, take a message on, or capture in full for your front desk; the booking in Momence stays with the AI.
Can Abby book a private or semi-private session in Momence?
Not directly. Private and semi-private sessions live on your teachers' appointment calendars, so Abby captures the request with the caller's details and preferred times and relays it to the teacher who books it.
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