Medical practices have a lot on their plate. Between HIPAA compliance, seeing patients, and managing the business side of things, it’s no wonder that phone calls from patients sometimes fall through the cracks. When you miss a patient’s call, it can have detrimental consequences for your medical practice. The patient may feel you don’t care…

Healthcare offices are operating in a complex industry. They have a lot of options for how to structure their offices and a lot of rules to comply with as well. One set of rules involves the Health Insurance Portability and Accountability Act or HIPAA, which has become a sort of standard for a lot of…

When your patients contact or come in, your receptionist is the first introduction to your medical practice. So, how they are greeted, the time your receptionist takes to answer their questions, and their friendly demeanor are all key factors as you work to create a friendly and open atmosphere for your patients.  You simply cannot…

If you work in the medical field, then you know that never missing a call is crucial. That’s why 24-hour patient intake is such a valuable service. You can rest assured that your calls will be answered around the clock and that your patients receive the best possible care when you outsource this service to…

Outsourcing your law firm’s reception lets you focus on what you do best: Practicing law. Abby Connect — the No.1 live receptionist service in the United States for growing law firms — has a talented team of legal sector professionals to hire 24/7 from just $2.40 per minute. That means never missing a call and…

Busy attorneys with growing law firms need a professional assistant to help your private practice grow. While Abby.com cannot clone you, we can provide a live virtual receptionist and chat support. Free your time so you can attend to the crucial tasks of taking care of clients and expanding your firm. Benefits of Working With…

When legal professionals start private practices, the primary goal is always to attain success. For most, this means building a multi-million dollar firm. Unfortunately, this can prove difficult without the right strategy. Watching other growing law firms can feel disheartening — especially if your own growth has stalled. If you’re in this situation, though, all…

Running a private law firm is not for the faint of heart — from payroll and accounting to social media management and case management, there’s a lot that needs to be done! But, the good news is, you don’t have to do it alone. In this post, we’ll go over three legal functions to outsource…

A thriving business means your client base is growing. As wonderful as growth is for the life of your business, it can also tax your bandwidth. The heavier that workload becomes, the thinner your resources may be stretched. Having great business sense means reaching out for support when you need it. Of course, you’ll want…

Professional receptionist do much more than just field calls. They’re highly trained in your business and customer service and can help you grow your business. Keep reading to learn more about live virtual receptionists, their features and benefits and what virtual receptionists do. Live Virtual Receptionist Features So, what do virtual receptionists do? Connect to…

Not all virtual receptionist services are created equal — especially concerning the features included and the virtual receptionist pricing structure of those services.  Unfortunately, many companies try a virtual receptionist service only to be slapped with unexpected fees and overage charges. Some are even billed for minutes related to spam calls or unengaged calls.  At…

Whenever a customer calls, they allow your business to build and strengthen its relationship with them to keep them coming back. Creating a great customer experience is about fulfilling a customer’s needs efficiently while making them feel valued.   Hiring a virtual receptionist service for your business is not the same as a simple answering service.…

Hiring a virtual receptionist service is a big decision. Why? Because it costs you money and affects your company’s image. This easy-to-consume guide helps you make an informed decision so you only hire a service that represents you right. We want to make sure small business owners are making the smart choice, not the flashy…

Have you been considering the assistance of a live virtual receptionist service? If so, you may be wondering whether it’s in your budget.  There are many variables to consider when hiring a live virtual receptionist, which is why it’s important to remain aware of how pricing works, and what that means for the quality of…

As the holiday season rapidly approaches, small and midsize businesses are preparing for what’s ahead — the holiday season.  Considering nearly 7 in 10 small businesses see the winter holiday season as their top sales opportunity, it’s important to prepare ahead, not just in terms of revenue, but also customer satisfaction. For many SMBs, this…

“Stay engaged when interacting with the customer. At the moment, they are your most important customer.” — Shep Hyken, International Leading Authority on Customer Service and Experience Missing customer calls can equate to major losses. Not only will you potentially lose that customer or client, but they will likely conduct business with a competitor instead.…

If you’re like me, you were probably surprised (or relieved!) to learn that not every administrative task has to take place at your business’s physical location. In fact, a lot of tasks can be done remotely by a virtual receptionist. But what about your front office staff? Don’t they take care of all the office…

“The secret to marketing success is no secret at all — word-of-mouth is all that matters.” – Seth Godin, Author and Former Dot-Com Business Executive. Words can spread like wildfire within a community, especially when it comes to customer experience. This is exactly why word-of-mouth is so powerful. On average, word-of-mouth drives $6 trillion in…

It may seem obvious that there are many benefits of customer service. This is especially true for small businesses, which typically have limited budgets. Fortunately, customer service often costs only a little time while reaping long-term rewards. However, not all the benefits of great customer service are obvious. Why Customer Service is Important for Small…

The places I enjoy being a customer at all have the same thing in common: they treat people with dignity, respect, and, most of all, like humans. But not all small businesses get customer service right and it shows. You almost want to send them “How to Improve Customer Service” for dummies. Customer service matters.…