How to grow a small business into a large business is the question every business owner wants the clear answer to. There are 31.7 million businesses in the United States, 99.9% of which are small — meaning those that employ fewer than 500 people. That’s an incredible number of businesses with the same mission: grow…

Everyone is at a different place in their entrepreneurial journey. But, each entrepreneur reaches a point when they need to expand their customer service capabilities. This leads many of them to seek the best live chat for small business. There are plenty of options to choose from, but you want the offering that’s right for…

When a small business first starts out, it’s hard to tell whether it will last in the long run. Countless factors affect every company’s overall performance, and even offering a great product or essential service doesn’t guarantee success. One factor that can make or break a company is it’s customer service. And when you have…

In today’s world, customers who need support, want to speak to someone immediately. Yes, emails are an option, but responses typically take too long. Then there are phone calls, which are an excellent strategy, but they do not always work across varying time zones. What about self-service options?  Well, they just lack the personalization that…

When businesses cooperate and work together, there is an opportunity to grow and thrive side by side. The benefits of going above and beyond the call of duty can have some transformational effects that make putting in that extra bit of effort worth every second.  It’s not every day that you get to discover just…

Running and growing a small business seems glamorous to outsiders, but those who are actually doing it know how stressful it can be. In fact, 30% of new businesses fail within the first two years of operations, and 50% close shop in the first five years. Even for the legacy small businesses, many have experienced…

Companies like ours claim to save small businesses like yours money with virtual receptionist services. But how much, exactly? I’ve created this guide so you can crunch the numbers and calculate the true ROI of a virtual receptionist for your small business.  A Virtual Receptionist Is Cheaper Than a ‘Regular’ Receptionist The average receptionist in…

Like most people, I’ve had more meaningful experiences with companies over the phone than on any other technology. I can’t remember a ‘great’ email or live chat, but I can certainly recall several positive phone conversations. That’s because there’s an intimacy with a voice conversation that you don’t get with the written word. Small businesses…

Small business owners around the country face the same glaring problem: they don’t know how to improve their customer service. Why is this an issue? Because customers are the lifeline of your business, and no customers means no revenue. We understand how stressful owning a business is, we hear about it from our clients every…

National Employee Appreciation Day lands on the first Friday in March each year, this year falling on Friday, March 5th. Why do we celebrate it, you ask? Well, why not? The truth is we can always celebrate our employees any day of the year. But like many jobs that we work, much of what we…

In Michael Sorensen’s book, I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships, you discover very early on in his research that the majority of people need someone to listen to their problems and validate them. It’s through validating we flex an awesome power that we all possess. The power of just being there.…

In today’s world of business, we often find ourselves lost in to-do lists, barely keeping our heads above water to grab a gasp of air from time to time. Either methodically going through the motions of the workday or plowing through the daily chaos, we become more and more detached from our work’s true meaning.…

When choosing the best business phone systems in 2021 for your business there’s a whole lot to consider. Probably a lot more than you thought you were going to have to think about when you first sat down as a business owner to figure out all this communication and customer service stuff. For example, ……

Customers tend to call support when they’re experiencing a problem — they think they were billed incorrectly, they can’t assemble a product right, they have a question about your services — and to top it off, they often spend time sitting on hold or being transferred to different departments. The result? Frustrated customers at the end…

It might not be in the foreground in the grand picture you’ve painted for your business’ success plan but it should be. Customer excellence, also more commonly referred to as CX, is the essential element separating you from your competition in today’s world of business. In this article, I’d like to discuss with you where…

Since 2016, Clio’s Legal Trends Report (direct download link) has brought greater insights into the business of legal practice. Its aim is to cover new approaches to understanding some of the most pressing issues that lawyers and clients face today and how to overcome those challenges. In this year’s report, we find out what really…

Growing a business isn’t an easy task, and it’s one at which many people don’t succeed. Between all the day-to-day intricacies of running a business to making sure you are cognizant of the bigger picture, business owners are constantly looking for new and better ways to innovate.

Starting a small business comes with no shortage of challenges. From finding a market to finding the right team, there’s a lot you need to get right if you want your small business to succeed. However, there’s one management challenge that many small businesses overlook: inventory. When companies don’t make inventory management a priority, they…

Earlier this year, our lives were “flipped-turned upside down”, as the Fresh Prince of Bel-Air would say. Cities and states nationwide were put on lock-down ordering non-essential businesses to close their doors and forcing other businesses to come up with creative solutions to stay open. 

While working from home may seem like the ideal professional setting for some, for others it can mean complete disaster. Trust this extrovert on the matter. Being home alone can drive you completely bonkers. Although having another one-sided conversation with my dog is appealing to me, it’s not an hourly habit I want to get…