How Live Virtual Receptionists Relieve Holiday Season Stress

As the holiday season rapidly approaches, small and midsize businesses are preparing for what’s ahead — the holiday season.  Considering nearly 7 in 10 small businesses see the winter holiday season as their top sales opportunity, it’s important to prepare ahead, not just in terms of revenue, but also customer satisfaction. For many SMBs, this…
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Abby.com: The Live Virtual Receptionist for Growing Medical Practices and Physicians

Medical practices have a lot on their plate. Between HIPAA compliance, seeing patients, and managing the business side of things, it’s no wonder that phone calls from patients sometimes fall through the cracks. When you miss a patient’s call, it can have detrimental consequences for your medical practice. The patient may feel you don’t care…

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5 Strategies Top Lawyers Take to Build Million Dollar Private Practices

When legal professionals start private practices, the primary goal is always to attain success. For most, this means building a multi-million dollar firm. Unfortunately, this can prove difficult without the right strategy. Watching other growing law firms can feel disheartening — especially if your own growth has stalled. If you’re in this situation, though, all…

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How Does a Virtual Receptionist Free Trial Work?

A thriving business means your client base is growing. As wonderful as growth is for the life of your business, it can also tax your bandwidth. The heavier that workload becomes, the thinner your resources may be stretched. Having great business sense means reaching out for support when you need it. Of course, you’ll want…

Abby Essential Features

The Essential Features of Live Virtual Receptionist Services

Professional receptionist do much more than just field calls. They’re highly trained in your business and customer service and can help you grow your business. Keep reading to learn more about live virtual receptionists, their features and benefits and what virtual receptionists do. Live Virtual Receptionist Features So, what do virtual receptionists do? Connect to…

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Choosing A Cost-Effective Live Receptionist Service

Not all virtual receptionist services are created equal — especially concerning the features included and the virtual receptionist pricing structure of those services.  Unfortunately, many companies try a virtual receptionist service only to be slapped with unexpected fees and overage charges. Some are even billed for minutes related to spam calls or unengaged calls.  At…

Virtual Receptionist Quiz

[QUIZ] Does Your Business Need a Virtual Receptionist?

Whenever a customer calls, they allow your business to build and strengthen its relationship with them to keep them coming back. Creating a great customer experience is about fulfilling a customer’s needs efficiently while making them feel valued.   Hiring a virtual receptionist service for your business is not the same as a simple answering service.…

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The Visual Guide to Virtual Reception

Hiring a virtual receptionist service is a big decision. Why? Because it costs you money and affects your company’s image. This easy-to-consume guide helps you make an informed decision so you only hire a service that represents you right. We want to make sure small business owners are making the smart choice, not the flashy…

Virtual Receptionist PRicing

How Does Virtual Receptionist Pricing Work?

Have you been considering the assistance of a live virtual receptionist service? If so, you may be wondering whether it’s in your budget.  There are many variables to consider when hiring a live virtual receptionist, which is why it’s important to remain aware of how pricing works, and what that means for the quality of…

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How Live Virtual Receptionists Relieve Holiday Season Stress

As the holiday season rapidly approaches, small and midsize businesses are preparing for what’s ahead — the holiday season.  Considering nearly 7 in 10 small businesses see the winter holiday season as their top sales opportunity, it’s important to prepare ahead, not just in terms of revenue, but also customer satisfaction. For many SMBs, this…

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The Difference Between an Answering Service & Virtual Receptionist Service

“Stay engaged when interacting with the customer. At the moment, they are your most important customer.” — Shep Hyken, International Leading Authority on Customer Service and Experience Missing customer calls can equate to major losses. Not only will you potentially lose that customer or client, but they will likely conduct business with a competitor instead.…

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What Really is a Virtual Receptionist?

If you’re like me, you were probably surprised (or relieved!) to learn that not every administrative task has to take place at your business’s physical location. In fact, a lot of tasks can be done remotely by a virtual receptionist. But what about your front office staff? Don’t they take care of all the office…

[EBOOK] How Better Customer Service Increases Small Business Revenue

“The secret to marketing success is no secret at all — word-of-mouth is all that matters.” – Seth Godin, Author and Former Dot-Com Business Executive. Words can spread like wildfire within a community, especially when it comes to customer experience. This is exactly why word-of-mouth is so powerful. On average, word-of-mouth drives $6 trillion in…

3 Impactful Benefits of Great Customer Service

It may seem obvious that there are many benefits of customer service. This is especially true for small businesses, which typically have limited budgets. Fortunately, customer service often costs only a little time while reaping long-term rewards. However, not all the benefits of great customer service are obvious. Why Customer Service is Important for Small…

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How Critical Thinking Drives Adaptability

Critical thinking is one of the most sought out skills by employers. The ability to think critically and pivot is a must in today’s workplace. Critical thinking requires an open mind to possible complex decision-making and causes you to think about issues beyond face value. With the world moving a million miles a minute, customers…

How Recognizing Emotions Enhances the Customer Experience

A helpful guide in determining what a caller is feeling and its impact on your bottom line: In the customer experience industry, it is our underlying goal in wanting to elevate the level of happiness and satisfaction in all our customer interactions.  And at Abby Connect, we’ve found that we can provide an even better…

Friendly and Positive Language

A Practical and Productive Guide in Transforming Your Language What is Friendly Language? While we are speaking about “language” here, let’s first address the impact of what negative language has on us.  We’ve all been there before, we encounter someone rough, gruff, and negative.  Over the phone it’s even worse; Scary or unfriendly phone voices…

Why Personality Assessments Are Key to Conflict Resolution

Not getting along with someone important in your life? Are you ready to give them the boot? You might think that you don’t like them, but you might actually be able to chalk it up to personality differences. Learning how to assess someone’s personality type can be helpful when you find yourself in conflict with someone. …

key ingredients to listening

How Listening and Question Asking Can Improve Your Customer Service Skills

Empathy is a deep, heartfelt emotion that exists within all of us. Some people have a harder time either recognizing that it’s appropriate to have or recognizing when it needs to be conveyed and how to do that. Because without the words, the other person may not know that you understand their feelings. Read on for a detailed guide on building the empathy skills necessary to help connect with people.

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Barriers in Empathy Over the Phone

Empathy is a deep, heartfelt emotion that exists within all of us. Some people have a harder time either recognizing that it’s appropriate to have or recognizing when it needs to be conveyed and how to do that. Because without the words, the other person may not know that you understand their feelings. Read on for a detailed guide on building the empathy skills necessary to help connect with people.

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Empathy-Focused Service: The Key to Increasing Loyalty and Decreasing Turnover

Company culture impacts your customer satisfaction, reviews, and reputation. Abby Connect employees and customers know the impact that empathy-focused service can have on any type of business that serves people. Check out our recorded webinar to discover what we have learned by offering an empathy-focused service and running a heart-centered business for 16 years.

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Professional Tone and Smiling: Smile and the World Smiles with You

Everyone has their very own unique voice. Just like fingerprints, your voice is your signature identifier. However, what we all have in common with our unique voices is our tone. And, what exactly is tone, you ask? Well, tone is something we all have, and we can all express tones that are recognizable in just…

Abby Content

How Superior Work Culture Translates to Superior Customer Service (CX) with Tom Short from Kudos

Level Up Your Customer Experience By Starting With the Employee After finding no suitable product on the market, Tom Short built Kudos to empower his employees to become guardians of their own company culture. By designing an app that promoted recognition and engagement, he packaged numerous effective management philosophies into an employee-centric platform. Racquel, Co-Director…

Forwarding your calls to Abby Connect

Forwarding Your Calls to Abby Connect

Forwarding is a necessary step to begin using our service so that your Abby Connect team can receive your calls when you want us to.

Forwarding is something you must do through your business phone carrier — but we are still here to help! Below you’ll find instructions for some of the most popular carriers.

News

Abby Connect Launches HIPAA-Compliant Live Receptionist Service for Medical Practices

LAS VEGAS, NV — APRIL 28, 2022 Privacy is more important than ever in today’s world. Patients deserve confidentiality, and businesses are legally required to provide it. HIPAA has served as the highest standard for information privacy since enacted in 1996. Abby Connect (https://www.abby.com) is proud to announce that our virtual receptionist services are now…

Abby Connect recognized by the City of Las Vegas

LAS VEGAS, NV – The premier virtual receptionist and answering service provider for small businesses in the US and Canada, Abby Connect, is proud to announce the celebration of Abby Connect Day on March 7, 2022. This recognition is in light of the contributions Abby Connect has made in the Las Vegas community.   During the…

Winter 2021 Feature Release: Scheduled Update & Request A Call Back

At Abby Connect, our mission is to revolutionize the small business customer experience. That is why we continuously add new, innovative features to help our clients best serve their customers. Every plan offered includes every feature, including custom answering hours, a dedicated success manager, appointment scheduling, bilingual receptionists and much more. Today, we’d like to…