Virtual Receptionist Reviews and Ratings

Customers Love Abby Connect. Here’s Why.

Top Virtual Receptionist Services

CLUTCH | 2017-2021

Top Answering Services

CLUTCH | 2017-2021

#1 Virtual Receptionists

CONSUMER AFFAIRS | 2016 – 2021

Top Attorney Answering Services

CLUTCH | 2017 – 2021

“I would give Abby Connect 10 stars if I could! They are exactly what any business could want! They…” Read More

I would give Abby Connect 10 stars if I could! They are exactly what any business could want! They answer each and every call with the same high level of energy. They take the time to know and understand your business so they can answer the questions that come in, leaving you time to actually manage your business! I highly recommend their services!

Alison McReynolds Google

“Abby has enabled my self and my partner to support our customers 24/7/366 without having to be…” Read More

Abby has enabled my self and my partner to support our customers 24/7/366 without having to be “on-call” ourselves. They have not only relieved us of the anxiety of remaining alert and ‘available’ at all times, but we trust they will act as an extension of us, and treat our customers just the same as if we or our in-house staff were taking the call ourselves.

Alethe D. CFO Small Business (G2)

“Abby Connect’s team listens to our needs and is unique in adapting to the phone calls and leading…” Read More

Abby Connect’s team listens to our needs and is unique in adapting to the phone calls and leading a personable conversation. Additionally, they pay attention to details and can get a lot of information from our customers, enabling us to follow up on leads.”

Chip Holmes Eagle Home Appraisal

“Thanks to Abby Connect, I no longer get any spam calls; I used to be inundated with them and get…” Read More

Thanks to Abby Connect, I no longer get any spam calls; I used to be inundated with them and get 20–30 calls like this a day. Moreover, I don’t lose business when I’m in a geographical area that doesn’t have good phone service because they can still attend to incoming calls.

Ned Eliason The Adjuster Group LLC

“They don’t sound like the typical virtual receptionist service that I’ve used in the past. Abby is…” Read More

They don’t sound like the typical virtual receptionist service that I’ve used in the past. Abby is super cost-effective and I’ve recommended them highly.

Michelle H. Personal Injury Firm Manager

“I have even got business because people said when they called “us”, “we” were much nicer than other…” Read More

When my husband suggested I use Abby Connect answering service for my medical practice as opposed to hiring a receptionist, I was a little skeptical. However, it has worked out perfectly. The people who answer are very professional with the friendliest voices you can imagine.

They are able to either transfer calls to me if I am available or take accurate messages and get them to me quickly so that I can return calls. I have never had any issues and my clients have even mentioned how nice my “front desk” is. I have even got business because people said when they called “us”, “we” were much nicer than other places they called. Thanks to all the staff at Abby for making my business easier to manage!

Kim B Nurse Practitioner & Practice Owner

“Without Abby Connect, we would be losing these people to other dental offices. Now, we’re able to…” Read More

Working with Abby Connect has been extremely positive. They’re able to pick up the patient’s information and send it to us through email. So without Abby Connect, we would be losing these people to other dental offices. And now, we’re able to retain them.

Mark D Dentist & Practice Owner

“They’re very accommodating and easy to work with. Abby makes it easy for customers to reach us…” Read More

The people at Abby Connect have been very flexible and sweet. They’re very accommodating and easy to work with. Abby makes it easy for customers to reach us and it presents a good face for our company when people contact us. We’re very happy.

Ben C CEO, Web Development Agency

“Unlike other answering services, I never get questions, comments or complaints from clients about…” Read More

I love how I have a dedicated account manager and dedicated team of people answering calls. I feel this works better than having totally random people answering your calls, looking at a company profile scanning for answers to caller questions. With Abby, you have a small team answering your calls and I feel they have gotten to know us and our business and they do a great job. Highly recommended!

Annie A Co-Owner, A/V Installation Company

“I’ve tried other answering services in the past. Some were bad. Some were good, but Abby Connect is…” Read More

I’ve tried other answering services in the past. Some were bad. Some were good, but Abby Connect is by far the best. They are great at securing appointments for me. They also make phone calls for me. They are very professional and friendly when dealing with my patients. I have not heard any complaints about them from my patients. I can rest assured that they are handling my phone calls properly while I run my practice.

John P Chiropractor & Practice Owner

“Without Abby Connect, we would be losing these people to other dental offices. Now, we’re able to…” Read More

Working with Abby Connect has been extremely positive. When we are not here and patients call, they’re able to pick up the patient’s information and send it to us through email. So without Abby Connect, we would be losing these people to other dental offices. And now, we’re able to retain them.

Mark D Dentist & Practice Owner

“I own a dental practice and we use Abby Connect as a solution to my receptionist not being able to…” Read More

I own a dental practice and we use Abby Connect as a solution to my receptionist not being able to answer the phone. My office manager customized how their receptionists will answer, and they do a good job going ahead and picking up on opportunities that passed through my front desk. So far, it’s been great.

Kambiz G Dentist & Practice Owner

“Their customer service is fantastic. I haven’t worked with another company that’s as responsive…” Read More

We’re a startup, and we didn’t have the resources available to have somebody answer our phones 24/7. We provide services nationally, and we needed receptionists available at all times. We hired Abby Connect to replace an unsatisfactory vendor that caused various problems. We previously experienced challenges ranging from poor response times to poor general customer service, and we weren’t always receiving our messages, which defeats the purpose of this kind of service.

Prior to working with Abby Connect, we ran into instances when we did not receive messages or we were sent messages with inaccurate names or details. Since turning to Abby Connect, we can respond to clients immediately. We receive constant feedback from our users about how pleased they are with our responsiveness, and all of that is predicated on Abby Connect delivering messages that are timely and accurate. We couldn’t operate without them.

Their leadership group and their receptionist team are very responsive and friendly. I’m remarkably pleased. They help us work through every technical issue, even if it isn’t on their end, to make sure their service worked well for us.

Their customer service is fantastic. I haven’t worked with another company that’s as responsive as them. They’re willing to help troubleshoot and make sure we get the service we need.

Talitha K

“They have been the best asset I have added to my business in years. The value is immeasurable. I…” Read More

Abby Connect has been a true gift to me since last tax season. The professionalism and courtesy they extend is well reported by my clients. They have also given me so much more time to complete my work without being interrupted by phone calls. I truly think they have been the best asset I have added to my business in years. The value is immeasurable. I recommend their services 100%.

James H Owner, CPA Firm

“Abby Connect is something that distinguishes me from my…” Read More

Abby has been very reliable and they follow my instructions. They do what they say they can do and the other companies overpromised and under-delivered. Abby’s principal job is to answer my phone promptly, pleasantly, and get me information so that I could get back to the callers. They do it 24/7/365 which is what I need. Abby Connect is something that distinguishes me from my competitors. I can’t miss a call. It’s the icing on the cake when I hear from other lawyers and clients that the person who answered my phone was wonderful. I hear that more times with Abby than any other provider. I want people to like me and I’ve received compliments on my receptionist since I have been with Abby. I highly recommend them.

Damon C Defense Attorney & Law Firm Owner

“I’ve received unsolicited compliments on the quality of our receptionist since we started using…” Read More

I’ve received unsolicited compliments on the quality of our receptionist since we started using Abby Connect. And the best part about it is that it gets me untethered from my desk. I can now answer my office phone from literally anywhere. Every time the team at Abby Connect calls, they’re very friendly. Plus, they pronounce my name correctly. They were also helpful in getting me set up and in porting the phone numbers. They are a terrific organization with great customer service. I’m very pleased to be their customer.

Gary G Partner, Law Firm

“It allows me to shut off my phone and focus on writing a brief knowing that my clients at least…” Read More

They’ve made it easier for me to keep up with calls. They send me the information I requested, and I look at it and see if it’s someone I need to call back right away or later. It’s made my triage response to the phone calls a lot easier. They answer my phones all the time. It allows me to shut off my phone and focus on writing a brief knowing that my clients at least have a person to talk to when they call. Sometimes clients don’t leave messages if they get voicemail. Abby has helped me gain clients because I’ve gotten information to call them back.

Jason D Senior Attorney & Law Firm Owner

“We chose them based on reputation, price, and service offerings. Their attention to detail and…” Read More

Abby Connect does a great job of handling all incoming calls, effectively communicating the service offerings, and gathering client information. What really helps them stand out is their high level of communication and meticulousness.

Leah N Managing Director, Marketing & Design Agency

“Their customer service is fantastic. I haven’t worked with another company that’s as responsive…” Read More

We receive constant feedback from our users about how pleased they are with our responsiveness, and all of that is predicated on Abby Connect delivering messages that are timely and accurate. We couldn’t operate without them.

Talitha K Co-Founder & Attorney, Legal Services

“They don’t sound like the typical reception service that I’ve used in the past. Abby is super…” Read More

We are a small firm and we needed a reception service. I did a ton of research and I knew a lot of lawyers had been using a service called Ruby Reception, so I looked into them quite a bit. I almost went with Ruby but I looked online and read a lot about Abby Connect and decided to give them a try first. One of the things that I kept reading about Abby was that they had the opportunity to do longer hours of reception service and 24-hour rollover service if we needed it. We do personal injury as specifically geared towards law enforcement first responders and since they work 24/7, that is something we need. We only have two lawyers and a couple of employees here, so there is no way we could be on-call 24/7. But, if our clients needed to reach somebody, we needed someone that could take the call and at least send us a voicemail or an email.

Dealing with the Abby Connect team was pretty simple and the set-up took me about 30 minutes on the phone with them. They walked me through everything and wanted to know a little bit more about how they could explain different questions that are often asked. For example, how to get to our office, fax number and phone number, so they could answer questions on our behalf and not have to reach out to us. Then they would always call and introduce themselves. They would say, “Hi, Michelle. This is so and so with Abby. I’ve got so and so on the line and he wants XYZ,” so that I don’t have to take the call if I don’t like to. I can say, “Will you please take a message?” or “Sure, put them through” or “Can you send them to x person instead?”

They are always really great to talk to and it is lonely when I’m working in an office by myself, so sometimes, I will get a call from them and they brighten my day. It feels like I’m working with someone when I’m all alone. We love that they are so perky and they answer the phone right away and track us down on our cell and none of our clients know that they don’t work for us. We had just about five different people that always answer the phone, so everybody thinks that the receptionist works in our office. It doesn’t sound like the typical reception service that I’ve used in the past. Abby is super cost-effective and I’ve recommended them highly. In fact, one of our lawyers has a solo practice and he’s about to sign-up separately. I’ve come through a lot of different reception services in my time as a firm administrator with different law firms and Abby Connect is, by far, the best I’ve ever run across. I’m really happy with them.

Michelle H Personal Injury Firm Manager

“Abby Connect is something that distinguishes me from my…” Read More

When I was getting ready to fire my old service, I did some research on the internet and Abby Connect kept popping up in my search results. Abby has been very reliable and they follow my instructions. They do what they say they can do and I pay them a premium for 24/7 coverage while the other company overpromised and under-delivered…

Abby’s principal job is to answer my phone promptly, pleasantly and get me information so that I could get back to the people. They do it 24/7/365 which is what I need. In exchange, I pay them a hefty fee but I don’t burden the receptionist with doing client intake or asking a thousand questions because it is better for me to sift through that. I try to be a low maintenance client and they are fairly responsive. So, once they set up, the process was over. I had a few clarifying questions but I try not to bother them and I don’t want them to bother me. I just pay them for what they do. Abby Connect is something that distinguishes me from my competitors. I want people to like me and I got two compliments on my receptionist since I have been with Abby. I highly recommend them.

Damon C DUI & DWI Attorney

“I like Abby Connect’s 24/7 service and how responsive they were when I was seeking out a live…” Read More

I like Abby Connect’s 24/7 service and how responsive they were when I was seeking out a live answering company. Their reps were very helpful in helping me understand how to work with them. Currently they’re doing all of our call screening and call routing. Partnering with them has significantly reduced the amount of junk phone calls coming into my office. It has improved the efficiency of the staff that had to answer the phone. They give my company a very professional image with regard to the phones being answered as they are very consistent.

Angela S President, Industrial Engineering Solutions Provider

“After my free trial, I wouldn’t go with anybody else. They always have a great attitude no matter…” Read More

I looked up the best and highest rated answering services available anywhere and I found Abby Connect. I also read great reviews about them and decided that, after my free trial, I wouldn’t go with anybody else. They always have a great attitude no matter what time of day and having them helps me stay organized with the forms that they fill out for me. I have their live reception answering service and they take the information down from my customers so that when I get back, I’m able to assist them better. Partnering with Abby Connect makes you seem much larger than the company you really are. If you have the money, it’s important to get their service. Also, you’re losing money by not doing it.

Carlos E Roofing Company Owner

“I love the service. It helped free up a lot of my time. Whenever any of my clients call, they get a…” Read More

I went through a trial period with a different live answering company and I wasn’t happy with them, so I went with Abby Connect. I love the service. It helped free up a lot of my time, and they’ve been doing a good job. Whenever any of my clients call, they get a friendly person or a friendly voice. I’m surprised at how well Abby Connect has been able to identify new business and how well they take down the caller information and provide that to me by email. So, I really appreciate that. I’ve recommended Abby Connect and told people that they would help streamline their business. They could focus on what they do and let Abby Connect handle the calls.

Clyde V Intellectual Property Law Firm Owner

“Having them helped me greatly with being able to provide a higher level of customer service and…” Read More

I was googling different kinds of similar services and Abby Connect had the services that I needed at the price point that was acceptable for me. Also, during their trial period, I was very pleased with the service that they provided. So I went ahead with them and now I have their phone answering service, the virtual receptionist. Having them helped me greatly with being able to provide a higher level of customer service and everybody at Abby Connect has been wonderful. I’ve interacted with several people and they’ve all been great. It’s a worthwhile service that people should look into.

Dominique S Escrow Fund Director

“Abby Connect is fantastic, and their customer service is out of this world. They are so thorough…” Read More

Abby Connect’s pricing was what got us in the door and demoed the system. We use the receptionist services the most. Abby Connect is fantastic, and their customer service is out of this world. They are so thorough and just screen calls very well. We couldn’t be happier. I definitely recommend them.

Regina W VP, Marketing Agency

“They’re very accommodating and easy to work with. Abby makes it easy for customers to reach us…” Read More

We were looking for an alternative to Call Ruby and we did a Google search. We looked for competitors to Call Ruby, and Abby Connect is the one we got. It’s better than the previous company we had and the cost of having the service is lower. The people at Abby Connect have been very flexible and sweet. They’re very accommodating and easy to work with. Abby makes it easy for customers to reach us and it presents a good face for our company when people call. I like that the communication is very easy, and we’re very happy.

Ben C CEO, Web Development Agency

“Partnering with Abby has been incredibly positive. Everyone has commented on how personable my…” Read More

I was doing research to find a virtual assistant. At which point, I found a review from a law firm saying that Abby Connect was a great service that was offered. It was a live receptionist, it was a monthly fee, they did excellent work, and it received excellent feedback from clients. My biggest concern was that they had experience dealing with law firms and that they were personable. When I first got on with Abby Connect for the first month in November and maybe a little bit in December, there were a few issues that I had with getting my calls forwarded from my office phone to Abby. But they helped me work through with AT&T to get that resolved.

I appreciate the live receptionist that Abby has. I like it too when they send me an email if for any reason I can’t take the call or if a call was made after hours. The email contains information on why that person called, what they needed, and the way to contact them. I appreciate having that form laid out perfectly and sent to my email directly. They also schedule through Calendly.

Partnering with Abby has been incredibly positive. Everyone has commented on how personable my staff or the receptionist is. I am at ease and I feel very confident knowing that if someone calls and I’m not available, someone would be there who would answer and can also schedule appointments. It’s been really great for the business as well as saving on expenses. But it’d be great if they could offer a service where they could do a follow-up call. For instance, maybe I could message them somehow to say, “Hey, can you contact this client to schedule an appointment?” That way I wouldn’t have to make that call myself and take office time to do that.

Welsley R Attorney & Law Firm Owner

“I’m a solo person in here and they’re very vital for my business when I’m not here doing other…” Read More

I originally went with Abby Connect to try them out because they gave me a free trial. I use them for incoming calls and it has been really good. I’m a solo person in here and they’re very vital for my business when I’m not here doing other things for the business. Anyone who’s by themselves would definitely feel the same way. Also, when they’re sending people over to me, they’re always polite and very helpful. And Marianne, my person of contact, is always available by email. She’s always helping me out if I have any questions. I would recommend them.

Josh C Owner, Legal Document Services

“I had a different live answering company before and Abby is far better, it’s not even…” Read More

I had a different live answering company before and Abby is far better, it’s not even close. We use the reception function for call screening, and now when somebody calls me, they’re greeted by somebody who’s nice, pleasant, and confident. I didn’t have that before. If any issues come up, they get right on it and fix it immediately. I’m very happy with the service and I’d recommend it.

Ross S Managing Attorney and Law Firm Owner

“Abby Connect is fantastic. I would refer them to everybody. It has allowed us to work more…” Read More

I’m the paralegal in the office, and we think Abby Connect is fantastic. I would refer them to everybody. I’ve been with the firm for about six months, and we’ve had Abby the whole time, and they’re very polite and professional and a pleasure to work with. We’re busy in the office and we need the extra help. We can’t have clients calling us five times a day because then we can’t get any work done. Abby Connect calls us with new clients and they manage our phone service. It has allowed us to work more efficiently in the office versus answering the phone every five minutes. They introduce themselves and screen everybody on all the new calls.

Stephanie E Paralegal

“Abby pretty much screens every call that comes in and connects based on actual validation of the…” Read More

I had been using Ruby for years and years, and they went through a huge growth. Their service changed, and it was really expensive. Then I was using another company, and their operators were in another country. There was a massive language barrier issue. I looked for their competitors and found Abby. I’m super happy with them. We get a lot of sales calls from people trying to sell us stuff, so Abby pretty much screens every call that comes in and connects based on actual validation of the phone call.

Brooke D Operations Manager, Environmental Services

“Also, the price point is way less than having someone working in my office. It’s been fantastic…” Read More

I don’t like answering the phone so I partnered with them. I really like that it was going to be the same team of people doing it all the time. And they had very high reviews with doctors and law offices. I figured it wouldn’t hurt to bring that level of professionalism to my business. Also, the price point is way less than having someone working in my office. It’s been fantastic with them. I get a lot more work done now that I’m not answering robocalls which just infuriate me. Furthermore, speaking with the Abby Connect team is quick and easy.

Christopher P Owner, Luxury Automotive Services

“There’s been a huge reduction in stress for me and it has really helped me to focus on what’s…” Read More

As a property management company, we get a ton of calls and a lot of them are not important. We may get 1,200 calls a month, so for two people to handle that was really hard. I set up a phone tree first and then I hired another company to take some types of calls, and Abby Connect to take my sales calls that I couldn’t get to. Now, I know that when my phone rings, it’s important. So, there’s been a huge reduction in stress for me and it has really helped me to focus on what’s important rather than what’s not important.

I have had a couple of interactions with my account manager at Abby Connect and with the ladies on the phone. In general, it’s been one of the most outstanding customer experiences I’ve had because of their attitude while they’re on the phone with you. For me, to have the confidence to know that my phones are at least being answered in such a cheerful, happy way is awesome and refreshing and also to know that they are on top of it.

Chris C CEO, Property Management

“Customer service nowadays is pretty hard to find. That’s what impresses me the most about Abby…” Read More

Customer service nowadays is pretty hard to find. It seems like a thing of the past and that’s what impresses me the most about Abby Connect – how focused they are on customer service. I hear nothing but positive and good feedback about Abby Connect…it’s amazing how they deal with customers. Abby Connect answers the phones very courteously and professionally. They find out who’s calling and why, then they’ll either direct the call to myself or the owner of the company and we take it from there. If we’re not there, they automatically do a voicemail and send it to our email within minutes. There is no delay with them at all. Everything is immediate.

Steve B Manager, Real Estate Business

“We tested half a dozen different services before we found Abby Connect. There’s a night and day…” Read More

We went through half a dozen different services, going through Google and testing them before we found Abby Connect. There’s a night and day difference between them and everyone else. Partnering with them has been very positive for our business. We use the 24/7 service the most and then live screening and patching of calls. They’ve also been very professional. Every call they handled goes really well. They have the information of the caller and they give us feedback on whether they think the caller is unsolicited or not. They also have friendly voices on the phone and they’ve been phenomenal.

Travis S CEO, IT Consulting Agency
"Exceptional care actually means doing more than what your customers expect."

An exemplary customer experience can completely define how someone feels about a brand. It can turn a one-off purchase into a lifetime of loyalty and transform an average consumer into a passionate advocate. Exceptional care actually means doing more than what your customers expect. At Abby Connect, we believe that great customer care isn’t just about having a well-trained team. It’s about empowering each individual to go above and beyond. We ingrain this mentality into all our receptionists and every single employee is empowered to do what’s necessary to wow the customer or client.

Racquel Pankau, Abby Way Co-Director
ABBY CONNECT

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