Illustration of a Contractor Asking for assistance from a live receptionist over a comically large phone
Illustration of a Contractor Asking for assistance from a live receptionist over a comically large phone

It's Time for Contractors and Home Service Companies To Get Serious About Customer Service and Better Phone Practices

Customer service excellence reinforces the pillars of every successful contractor or home service company. While these businesses are often necessary, you should prioritize a highly effective and friendly support service to retain your most loyal customers. In fact, due to the high demand and prevalence of home service businesses, premium customer service could be a true game-changer for your company.

You can put in the best work possible, but to really guarantee repeat business, you need to make that connection with your customers. We’re serious!

Whether you’re running a pest control, pressure washing, storage, or landscaping business, your customer service standards will speak wonders about your overall professionalism and work quality. You will need to build that sense of trust and confidence with customers from the first call, offering them a sense of comfort in the capacity of a reliable solutions provider.

The Challenges of Hiring In-house Customer Service Teams

As a business owner, you probably understand firsthand how difficult it is to juggle a gazillion things on your daily to-do list. From managing appointments and payrolls to deploying technicians on-site and logistic planning, you will likely have your hands full at all times.

You might find yourself guiltily pushing the need for quality customer service back to the end of the business priorities queue. But as customer service experts with over a decade of experience, we all know that’s far from how things work.

While your business might not reap the immediate benefits of exceptional customer support, it could determine the difference between recurring appointments and a lost prospect. Yet, sourcing, hiring, and training an in-house customer support team could take ages while your business potentially loses profit the whole time.

The good news is that there is an efficient, proven, and fuss-free way to keep your customers happy without breaking the bank or betting on the recruitment process.

Benefits of Hiring a Live Receptionist

By hiring a 24/7 live support receptionist, your business can effectively attend to homeowners’ specific demands and queries without ever putting them on hold. According to Hubspot, a whopping 90% of customers want an immediate response of 10 minutes or less when they submit a customer service question. A similar market survey reports that 12% of Americans rank a “lack of speed” as the primary frustration in customer service.

That acceptable waiting time could be much shorter for specific home service emergencies such as a burst pipe or tree removal (e.g., caused by a flash thunderstorm). With a dedicated live agent on hand, you can have peace of mind knowing that every call receives the utmost attention and follow-up even after operating hours.

Provide Professional Call Etiquette

A designated live receptionist provides highly professional responses and service standards according to your business needs. It is perhaps not a huge shocker that 86% of customers who experience good customer service become long-time brand supporters. There’s no need for complex onboarding from scratch so that you can expect customer satisfaction with minimal to non-existent training downtime.

Cost Savings

Running a home service business comes with overheads that affect your revenue. Hiring an outsourced live receptionist raises your customer service performance while you pay for top-notch service on an ad-hoc basis. That way, you can invest more resources in the payroll and employee benefits of your certified technicians on the ground for an extra bit of motivation.

Optimize Your Business with 24/7 Live Agent Support

Abby Connect’s versatile live receptionists provide a wide range of offerings on top of your usual call answering services. Through detailed discussions, we will brief our certified customer support experts with the ideal responses and services that project your business as a trusted name and leading choice in the industry.

From scheduling visits to following up on urgent queries and qualifying service calls, you can trust Abby Connect’s receptionists to deliver a winning customer engagement strategy across every scenario. Missing a customer call can be detrimental to your success. We guarantee that will never happen again!

In the long run, by securing long-term customer relationships, you will see more business. You will gradually build a loyal following of brand ambassadors who will recommend you to their friends and family. Your business will become the go-to for many, and Abby can give you a competitive edge!

Check out our in-depth live receptionist visual guide to learn all about the simple steps in narrowing down to the ideal call expert based on the nature of your business. Our offerings include specialists for which outshine your average contractor answering services, plumber answering services, and HVAC answering services. Alternatively, you could sign up for our FREE 14-day free trial to experience the business advantages of partnering with our award-winning receptionists.

Written by

Hope Holland

Hope Holland

Hope joined Abby Connect in 2016 as a receptionist. She now leads the Sales Team in their efforts to help small businesses with their communication needs. Hope has always valued the customer experience and understands how crucial it is for businesses that want to succeed. With this mission, she strives to help businesses connect with their clients and improve the experience their business offers.