How Better Customer Service Increases Small Business Revenue

More and more small businesses across the country are investing in improved customer service. Why? Because when customers leave happy they talk to people about it. And word-of-mouth directly impacts your revenue.

Little Effort, Lot of Value

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Word-of-Mouth Drives $6 Trillion in Annual Global Spending

With word-of-mouth responsible for a good percentage of the world’s sales, it seems like a worthy tactic to invest in. At the core, word-of-mouth is triggered when a customer experiences something beyond what is expected. Our goal is to make sure you walk away with the best tactics on how to provide a positive, unexpected experience by understanding:

  • What Is Word-of-Mouth and Why Does It Matter?
  • The Impact Word-of-Mouth Has on Revenue
  • How to Grow a Small Business Through Word-of-Mouth
  • The Link Between Customer Service and Word-of-Mouth
  • 3 Customer Service Tips to Consider
  • How to Measure the Impact of Word-of-Mouth
Written by
Hope Holland

Hope joined Abby Connect in 2016 as a receptionist. She now leads the Sales Team in their efforts to help small businesses with their communication needs. Hope has always valued the customer experience and understands how crucial it is for businesses that want to succeed. With this mission, she strives to help businesses connect with their clients and improve the experience their business offers.

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