HubSpot Integration for Smarter Client Communication

Sync Calls, Chats, and Contacts with HubSpot—Automatically

Abby Connect’s HubSpot Integration bridges the gap between your receptionist service and your CRM. Whether it’s a phone call, live chat, or lead update—our integration ensures your HubSpot records are always up to date. Say goodbye to manual data entry and hello to streamlined workflows, real-time updates, and better lead management.

HubSpot logo - Integrates with Abby Connect for CRM and marketing automation

What Abby Connect’s HubSpot Integration Can Do for You

AI Receptionist

Auto-import calls and chat transcripts directly into HubSpot as contact records, notes, or timeline events

Create or update contacts automatically when receptionists collect new or revised information

Custom field mapping so the right data flows into the right place

Flexible import settings based on call type, time of day, or client preference

Assign follow-up tasks automatically after a call or chat

Streamlined lead tracking and client onboarding inside HubSpot

Designed to Fit Your Workflow

Whether you use HubSpot for sales, service, or marketing, our integration molds to your needs. Choose which interactions are recorded, how data is synced, and which team members are notified—without any extra lift from your staff. Abby receptionists collect and input the data so your team can focus on follow-up and conversion.

Why Connect Abby + HubSpot?

Get Started in Minutes

Setting up the Abby + HubSpot integration is simple. Just log into your my.abby.com account, connect your HubSpot credentials, and customize your sync settings. Our Support Team is here if you need help configuring or optimizing your workflow.

TESTIMONIALS

FAQS

HubSpot & Abby Integration Questions

What can the Abby receptionist send to my Hubspot account?

Abby Connect’s HubSpot integration allows for your Abby receptionist to send contact informatoin into your Hubspot CRM. New contacts can be created, and existing contacts can be updated. Our out-of-the box integration will work with a contact’s namephone numberemail address, and a general note field where any other messages can be written.

The authorization process is quick and easy, and can be completed during the initial account setup phase. When you’re ready, your Account Manager will provide you with a link to the Authorization Page, where clicking on the button that says “Authorize and Integrate” will bring you to a HubSpot page where you grant access for Integration Permissions.

For all existing accounts that now wish to use our HubSpot Integration, they can simply request the link from their account manager and follow the same instructions as new users. Your account manager will also review with you any necessary changes to your forms or call handling to work within the integration.

An example of a more customized HubSpot integration would be if you have created your own custom field inside HubSpot and require us to capture that information as well, along with any other fields outside of our standard integration.  You can discuss customization with your Account Manager.

Yes. Abby Connect’s integration works with all HubSpot tiers—from free CRM plans to Enterprise. Some automation features may be enhanced with higher-tier HubSpot accounts.

Yes! The HubSpot integration works seamlessly with both Abby’s AI Receptionist and Human Receptionist services. Whether a call is handled by our AI or a live receptionist, key details—like caller information, conversation summaries, and follow-up actions—can be automatically synced to your HubSpot account. This ensures consistent, real-time updates across all client interactions.

Ready to Make Every Call Count?

Turn conversations into conversions. Connect your Abby receptionist service to HubSpot and unlock a new level of business efficiency.