EXPERIENCE THE ABBY DIFFERENCE

U.S.-Based Live Virtual Receptionist Service

Abby Connect provides live virtual receptionist service to law firms, medical clinics, and small businesses across a variety of industries, all in-office in our Las Vegas, NV headquarters. Our virtual receptionists can help your business capture more leads, streamline operations, field incoming customer communication, and more—in English and Spanish.  

Never miss another call or lose another lead with our 24/7/365 live answering service coverage. Between our AbbyGo mobile app and dedicated customer support managers, we make it easy to stay on top of your calls and your account. 

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I’ve received unsolicited compliments on the quality of our receptionist since we started using Abby Connect.

Gary G Partner, Law Firm

Their customer service is fantastic. I haven’t worked with another company that’s as responsive as them.

Talitha K Co-Founder & Attorney, Legal Services

Abby Connect is something that distinguishes me from my competitors.

Damon C DUI & DWI Attorney

It allows me to shut off my phone and focus on writing a brief knowing that my clients at least have a person to talk to when they call.

Jason D Senior Attorney & Law Firm Owner

Partnering with Abby has been incredibly positive. Everyone has commented on how personable my staff or the receptionist is.

Welsley R Attorney & Law Firm Owner

I love the service. It helped free up a lot of my time. Whenever any of my clients call, they get a friendly person or a friendly voice.

Clyde V Intellectual Property Law Firm Owner

They don’t sound like the typical reception service that I’ve used in the past. Abby is super cost-effective and I’ve recommended them highly.

Michelle H Personal Injury Firm Manager

I’m a solo person in here and they’re very vital for my business when I’m not here doing other things for the business.

Josh C Owner, Legal Document Services

I had a different live answering company before and Abby is far better, it’s not even close.

Ross S Managing Attorney and Law Firm Owner

Real humans backed by real good technology.

Top Attorney Answering Service
CLUTCH | 2017-2021
#1 Virtual Receptionists
CONSUMER AFFAIRS | 2016-2021
Top Answering Services
CLUTCH | 2017-2021
Dedicated Phone Answering Service for Small Business Receptionist Team

A Dedicated Receptionist Team

Virtual 24 Hours Answering Service for Small Business

24/7 Coverage

Virtual Answering Service for Small Business Scheduling

Appointment Scheduling

Call Handling Rules for Phone Answering Service for Small Business

Custom Call Handling

Virtual Answering Service for Small Business Bilingual Receptionist

Bilingual Receptionists

Dedicated Phone Answering Service for Small Business Team

The Abby Proven Process

Customize Client Intake for Small Business Telephone Answering Service

Abby Intelligence

With Abby Connect you get a dedicated team of receptionists, working out of our Nevada offices, who get to know your business. Your team of customer service experts is aided by A.I. and cutting-edge technology to answer, transfer, take messages, and provide consistently excellent experiences to your callers. 

With the AbbyGo app you choose when you receive calls, and when we answer, forward, and take messages. Receptionists can manage your phones 24/7, after hours, or whenever you choose!

You focus on the work at hand, we’ve got your admin covered. Your team of A.I.-assisted receptionists can schedule appointments on your behalf—integrating with Outlook and Google!  

Your Abby service is tailored to your, your business, and your customers’ needs. Set custom answering hours (or 24/7!), greetings, client intake, FAQs, transfer tunes, and call handling instructions. Your receptionist team will sound so good, your callers will think they’re in your office. 

We’ll provide the same great service to your English and Spanish-speaking callers—helping you build trust with your customers, capture their business, and grow. 

At Abby Connect we believe in creating excellent experiences, for you and for your callers! That’s why we have the Abby Proven Process. Every single Abby client gets a dedicated Calibration Specialist, access to a Solutions Engineer, and a 30-day calibration period. Your dedicated CSM utilizes Abby Intelligence to continuously improve your experience. 

Utilizing Abby Human Intelligence and Abby Artificial Intelligence (A.A.I), we proactively optimize your account, ensure consistent message quality, and provide key analytics and call insights. 

We don't just answer. We connect.

 

Not Just an Answering Service

At Abby Connect, we provide the same caliber of customer service to our clients that you can expect for your callers. Our clients are set up for success with dedicated onboarding support and custom integration solutions, allowing our remote receptionists to seamlessly take messages, complete client intakes, and make appointments in your existing workflow. We’re not just an answering service, we’re an extension of your team. 

With our proprietary AbbyGo mobile app, we make it easy to update your account settings, including answering hours, transfer procedures, and custom scripts. Our dedicated customer support managers will help monitor your account usage and identify opportunities for optimization, based on your customers’ needs.

 

 

Dedicated Virtual Receptionist Teams 

Other answering services use a single pool of live virtual receptionists for all of their clients. Abby Connect uses dedicated teams of 5-10 virtual receptionists to answer your business’ calls. Our receptionists get to know your business and your callers, creating personal connections that convert callers into customers.  

We offer bilingual live receptionist service to all of our clients. To ensure continuity of service for both English and Spanish-speaking callers, each of our dedicated remote receptionist teams have at least two bilingual virtual receptionists. 

 

 

The Best Virtual Receptionist Company For Your Business

A virtual receptionist company is more than just an answering service. Abby Connect clients use our virtual receptionist service to capture more leads, scale their business, streamline operations, expand after-hours coverage, or as a backup for their in-house receptionist—all for less than the cost of an in-house hire.

For businesses that experience seasonal swings, like our many home services and tax accountant clients, Abby Connect makes it easy to scale with demand and capture every incoming lead. Or, add 24/7 live virtual receptionist coverage to any of our packages to lock-in holiday coverage without sacrificing time off or incurring holiday overtime. 

With a live virtual receptionist service, you can have it both ways—reducing overhead and increasing revenue.  

 

 

A Pioneering Virtual Receptionist Company

Abby Connect began in 2005 as a family-owned venture offering live answering services to clients in the Las Vegas area and has since grown to service thousands of clients nationwide.  

Over the past two decades, Abby Connect has continued to innovate in the virtual receptionist space with both our unique service offerings and our proprietary technology. From our small teams model to our on-the-go call sentiment analysis, Abby Connect is always at the cutting edge of customer service and evolving tech.  

Experience the Abby difference with a 30-day calibration period

LAW FIRM ANSWERING SERVICE

Everything You Need to Know About Abby Connect’s Virtual Receptionist Services

What are your hours?

Abby Connect is available whenever you need us. Our standard package includes live answering anytime between the hours of 5am-9pm PST weekdays, and 6am-6pm PST on weekends. If you need answering beyond those hours, no problem! We offer 24/7/365 as an add on.

How do I receive my messages?

Receive your messages where you want them. We can email them, send them as a text message (SMS) to your phone, and even send them as a pop-up notification to the AbbyGO mobile app.  We can also send them to multiple contacts in your company if you so choose.

Can I have my calls recorded?

We have revamped our call recording capabilities! Everyone now has the option to add call recordings to their account. This feature does require (by law) a quick message to callers that the call will be recorded. To activate call recording, reach out to your account manager or email [email protected].

What if I’m unavailable to take the call?

That’s what we’re here for! Whenever you are unavailable, Abby Connect virtual receptionists can take a message to send to you, offer callers your voicemail box, or try another contact you’ve designated at your organization. Psst, we can also transcribe your voicemails and send them directly to your inbox.  Regardless of the method, we’re here to be customized to your business needs.  There are a lot of different options – just ask!

Do you have a mobile app? Where can I manage my account?

Yes, with the AbbyGO Mobile App, you will be able to manage your business calls and update your receptionist team as to your availability and call routing on-the-go. Our app also lets you call and text from your business phone, check your minute usage, and update your payment methods. For all other settings, our online Account Portal can be accessed from any computer or mobile device to review more details from your account including call logs, call recordings, messages logs, contacts, invoices, and more.

Can your virtual receptionists submit information to my CRM?

Abby Connect can send messages about your calls and caller information via email, text message, and AbbyGO mobile app. We customize your intake process and make sure we collect everything you need. We can also send that information directly into some CRMs directly or through our Abby Connect Zapier Integration. Review our Integrations and speak to your contact at Abby Connect for more information.