Empathy-Focused Service: The Key to Increasing Loyalty and Decreasing Turnover

Are you a business owner or operator who knows that both employee and customer experience are critical to your business’ growth but you aren’t exactly sure how to improve in that area? Are you experiencing higher churn and turnover since the pandemic or have employees who suffer from a lack of culture or enthusiasm? Would you benefit from higher customer loyalty and raving online reviews?

Join Live On

May 12th at 11am PST / 2pm EST

Registration is limited! Sign up now! We will send you a confirmation email and additional details so you don’t miss out.

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Company culture absolutely impacts your customer satisfaction, reviews and reputation

Abby Connect employees and customers know first-hand the impact that empathy-focused service can have on any type of business that serves people. Tune into this webinar to discover what we have learned by offering an empathy-focused service and running a heart-centered business for 16 years, and walk away with some actionable tips that can make an immediate impact for your employees, your customers, and your bottom line. 

  • Learn the #1 reason employees quit their job
  • Discover the impact a focus on empathy could have on your business success
  • Gain actionable ways to create employee and customer loyalty
  • Take a look into how wildly successful companies have created a heart-centered culture that thrives and delivers
  • Bonus Material: An exercise that will help you increase your self-awareness in 2 simple steps
Hosted by
Marlene Cosain

Marlene started with Abby Connect 7 years ago as a receptionist and was won over by the culture and care the company has for its employees. The minute she took her first phone call, she fell in love with helping people. Since then, Marlene has been a pivotal piece of growing Abby Connect – having been a long-time leader in hiring, training, developing, and managing the receptionist floor. Outside of work, Marlene and her husband also run an online retail business. Marlene’s personal mission as a certified Life Coach and as an Abby Way Co-Director is to inspire, empower and educate others in the Abby Way.

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