How Superior Work Culture Translates to Superior Customer Service (CX) with Tom Short from Kudos

Level Up Your Customer Experience By Starting With the Employee

After finding no suitable product on the market, Tom Short built Kudos to empower his employees to become guardians of their own company culture. By designing an app that promoted recognition and engagement, he packaged numerous effective management philosophies into an employee-centric platform. Racquel, Co-Director of our Abby Way Team, had the opportunity to sit down with Tom for this Master-Class Q&A to tap into Tom’s expertise and insights on building a superior work culture to level up customer service operations.

Gain Insight from one of the Leaders in Customer Service, such as:

  • Understanding key priorities to address growing turnover
  • Learning how superior culture gives companies a competitive edge
  • Receive actionable insights to improve culture
  • And how to think beyond deadlines and KPIs to achieve success

This webinar offers a thought-provoking look at work culture, and is sure incite the ‘a-ha!’ moment your business needs to more deeply engage your employees and customers. The Abby Way Team is thankful for Tom’s contribution and we know that you will be too!

Once you’re finished with the webinar, be sure check out what Abby can do to develop your business further! Our expert team of receptionists are sure to expand upon your existing customer experience, and with our Free 14 Day Trial it’s easier than ever to see the difference Abby can make!

Written by

Racquel Pankau

Racquel Pankau

Racquel's journey began as one of the first Abby receptionists, the most important role at Abby Connect. After 12 years, Racquel has helped grow the company by performing various roles from IT support to hiring, training, staff development, and culture. Today, she is the Thought Leadership Director. Racquel is a published blogger, educational content writer, and speaker for Abby Connect. It’s her absolute pleasure to educate others on the Abby Way, a lifestyle if you will. This includes being warm, welcoming, a bit perky, and having a givers mindset when applied in business helps deliver exceptional customer experiences that lead to growth, customer loyalty, and amazing reviews.