How Superior Work Culture Translates to Superior Customer Service (CX) with Tom Short from Kudos

Level Up Your Customer Experience By Starting With the Employee

After finding no suitable product on the market, Tom Short built Kudos to empower his employees to become guardians of their own company culture. By designing an app that promoted recognition and engagement, he packaged numerous effective management philosophies into an employee-centric platform. Racquel, Co-Director of our Abby Way Team, had the opportunity to sit down with Tom for this Master-Class Q&A to tap into Tom’s expertise and insights on building a superior work culture to level up customer service operations.

Gain Insight from one of the Leaders in Customer Service, such as:

  • Understanding key priorities to address growing turnover
  • Learning how superior culture gives companies a competitive edge
  • Receive actionable insights to improve culture
  • And how to think beyond deadlines and KPIs to achieve success

This webinar offers a thought-provoking look at work culture, and is sure incite the ‘a-ha!’ moment your business needs to more deeply engage your employees and customers. The Abby Way Team is thankful for Tom’s contribution and we know that you will be too!

Once you’re finished with the webinar, be sure check out what Abby can do to develop your business further! Our expert team of receptionists are sure to expand upon your existing customer experience, and with our Free 14 Day Trial it’s easier than ever to see the difference Abby can make!

Written by

Racquel Pankau

Racquel Pankau

Racquel's journey began as one of the first Abby receptionists, the most important role at Abby, and after 10 years of performing various roles to help grow the company including directing all staff development, she’s now an Abby Way Co-Director. Racquel is proud to be a published blogger and long-form content writer for Abby Connect, along with her recent success in publishing her first children’s book, a long-time goal of hers. As a certified Life Coach, she continues to help all Abby departments as well as her own team with hiring, training, development, and culture. It’s her absolute pleasure to educate others on the Abby Way, a lifestyle if you will, that includes being warm, welcoming, a bit perky, and having a givers mindset.