3 Ways a Virtual Legal Assistant Can Make Your Firm More Efficient

Last updated: August 7, 2020

Nobody wants to waste time or resources answering phones and greeting clients when there are more pressing tasks to be taken care of. In a small law firm, every second is valuable and having qualified assistance to take care of the administrative tasks is a crucial element to smooth operations.

Here are three reasons why a legal virtual assistant will improve your firm:

1. They Save Money

Remote answering services are a more economical alternative to hiring an in-house receptionist. They are paid only for the time that they are working and cost a fraction of the price.

2. They Provide Around-the-Clock Service

Virtual legal assistants are available at all times of the day, including after office hours, so that your clients receive the personal touch of an actual voice when they need it most. This will boost the public opinion of you because clients will recommend it as a reliable firm, and hopefully bring in even more business.

3. Your Virtual Receptionist Is Fully Trained

The benefit of using a virtual receptionist is that you don’t lose quality of service since they are trained by you to understand the ins and outs of your business and thus take your firm’s communication abilities to the next level.

The best thing about a remote answering service is that all of the same high quality results can be expected while saving you time, money and other resources, all in the same package. With improvements like this to be had, your law firm is in for a major jump in customer satisfaction.

Written by

Marlene Cosain

Marlene Cosain

Marlene started with Abby Connect 7 years ago as a receptionist and was won over by the culture and care the company has for its employees. The minute she took her first phone call, she fell in love with helping people. Since then, Marlene has been a pivotal piece of growing Abby Connect – having been a long-time leader in hiring, training, developing, and managing the receptionist floor. Outside of work, Marlene and her husband also run an online retail business. Marlene’s personal mission as a certified Life Coach and as an Abby Way Co-Director is to inspire, empower and educate others in the Abby Way.

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