How a Call Answering Service Can Free Up Time & Boost Productivity

A recent survey of small business owners found that their number one concern was wearing the many hats of the business. Being the owner, receptionist, sales manager, and accountant all in one day can be tough to do. Fortunately, technology like a call answering service can take away one hat, freeing up time and boosting productivity.

Be Able to Do Other Things with a Call Answering Service

A call answering service will act as your receptionist, answering phone calls, taking messages, and forwarding calls to you if necessary. This isn’t an automated menu, but a live person talking to potential customers and providing a professional representation of your business. What a relief! You only have to take the calls you absolutely need to while you no longer having to waste time with the calls that you don’t. This is such a huge boost to productivity because you know you can spend more time getting things done, instead of talking to people who won’t buy from you or are trying to sell you something you don’t need.

A Call Answering Service Could Free Up One Hour In Your Day

This recent survey also found that small business owners were willing to pay up to $500 for an extra productive hour of time in their day. Although you can’t exactly buy an extra hour, a call answering service can open up that hour for you. Just think of how much time you spend on the phone on a typical day, answering customer questions, dealing with cold calls, taking messages, and talking to clients. A call answering service can easily give you that extra hour, and will cost less than $500. Plus, you can get a lot done with an extra hour, like help more customers, prepare some marketing materials, or check the inventory.

Best of all, a call answering service is remote. You don’t have to make room for another employee at your office or to add them to your payroll. You don’t have to worry that he or she won’t show up for work or won’t do their job. A call answering service uses a real person, even though that person won’t be your employee. It’s just a small line item in the budget.

However, don’t mistake a remote call answering service for one that is of poor quality. With such a service, you can customize an update your call answering service instructions as your needs change. Whoever is handling your calls will know how to respond to clients, cold calls, and potential customers. They’ll always know where to forward calls and how to send you your messages.

If you’re spending a tone of time on the phone when you can easily be doing other things, or you know you need help taking calls and can’t afford an employee, or you’re a company of one that just needs all the help it can get, then maybe a call answering service is the solution for you. Most entrepreneurs and small business owners didn’t start their company to talk on the phone all the time, so why should you? We’ll take the calls, and we’ll leave you the business!

Written by

Marlene & Racquel

Marlene & Racquel

Marlene started with Abby Connect 8 years ago as a receptionist and was won over by the culture and care the company has for its employees. Since then, Marlene has been a pivotal piece of growing Abby Connect – having been a long-time leader in hiring, training, developing, and managing the receptionist floor. Racquel’s journey began as one of the first Abby receptionists, the most important role at Abby, and after 11 years of performing various roles to help grow the company including directing all staff development, she’s now an Abby Way Co-Director. Together, Racquel and Marlene as certified life coaches, continue to help all Abby departments as well as their own team with hiring, training, brand reputation, development and culture.

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