An Abby Connect receptionist assisting an IT company customer
An Abby Connect receptionist assisting an IT company customer

How Outsourced Reception Gives Your IT Company the Edge

Technology is at the forefront of our day-to-day lives. From the “simplicity” browsing the web on smartphones, to increasingly complex software services which manage billions of dollars, our lives center around technology. But what happens when the tech falters? We need humans to get the ball rolling again. And how do you get in contact with those humans? Through the humans at Abby Connect, of course!

The Information Technology industry is set to grow by 13 percent 2030 and with client and customer expectations at an all-time high, you want to support them to the fullest, direct them to the appropriate department and solve all issues in an expeditious fashion. How better to do that than with Abby Connect as an extension of your IT company, treating your clientele to an exceptional customer experience.

Outsourcing, Not Off-Shoring

There is a particular stigma against tech company phone answering services which Abby helps break your company free from. Too often, a caller with an issue may contact a tech company for support, only to receive one of two things. 1. An off-shored call center which can’t offer an elevated level of familiarity and knowledge needed for your business to get them the answer they need, or 2. A Bot who simply can’t process their question!

Abby Connect’s live receptionists are highly-trained, working in-tandem with your team to develop the perfect, personalized approach to every call. No matter which of our plans you choose, you get a dedicated receptionist team, as well as your own dedicated success manager to ensure the utmost quality in every call. This guarantees not only the satisfaction of your customers, but YOUR satisfaction as well.

Did you know two-thirds of people will only wait on hold for two minutes or less? Thirteen percent are never OK with waiting on hold. Abby Connect can cut call wait times with its 24/7 telephone answering service

Access to Our Exceptional Live Chat and App

The convenience of Live Chat cannot be overstated. In fact, forty-one percent of people prefer live chat to communicate with companies. In addition to its phone answering service, Abby can connect with your customers through live chat and answer even the most complex inquiries effortlessly. The AbbyGO app allows growing IT companies to review live chat conversations with customers and provides updates to your dedicated team. You can also control your Abby Connect account from within this app.

We Offer Multilingual Services

Abby Connect has multilingual staff who can communicate with the English- and Spanish-speaking customers that may call in for assistance. Our professionals can answer calls, schedule appointments, update computer systems, and take notes in both languages, helping you connect with various communities that may require your support.

Your Calls Stay in the U.S.

Abby professionals work in Las Vegas, Nevada, so all calls to your IT company stay in the U.S. The company never “offshores” calls to other countries and uses a highly capable, verified team of professional receptionists who have real experience in the IT sector.

Final Word

Outsourcing — not offshoring — your reception tasks with Abby is the next big step in optimizing your technology company’s communications. Reworking how your IT company handles calls, reevaluating your customer satisfaction and using Abby Connect as an answering service replacement for IT companies is one way to greatly  Hiring an Abby professional means never missing a call again and streamlining appointment-making and other receptionist jobs.

Try a FREE 14-day Abby Connect trial now. Need to learn more about our live receptionists? Download our Visual Guide to Virtual Reception today and learn just how simple it is to get started.

Written by

Hope Holland

Hope Holland

Hope joined Abby Connect in 2016 as a receptionist. She now leads the Sales Team in their efforts to help small businesses with their communication needs. Hope has always valued the customer experience and understands how crucial it is for businesses that want to succeed. With this mission, she strives to help businesses connect with their clients and improve the experience their business offers.