What Kind Of Call Answering Service You Are Looking for?
What Kind Of Call Answering Service You Are Looking for?

What Kind Of A Receptionist Are You?

Ever wondered what it would be like to be the face of a company? No, not necessarily a model, but just as cool … a receptionist.

Often times, we walk into businesses and are (hopefully) greeted by a receptionist. If you think about it, we never really know what we’re walking into.

We may catch someone who woke up on the wrong side of the bed, someone who is uninterested, someone who had a little too much coffee, someone who loves their job, maybe even someone who is doing a million things at once.

I’m sure you’ve ran into a scenario where you could not believe how great/how terrible someone was towards you or a particular situation. You instantly thought of how if you were in their shoes, you would have handled the situation much differently. Yes, I’ve been there too.

My 3 years as a receptionist gave me a bit of an idea of “what type” of receptionist I am. As for you, here are a couple of different personality types, so you can channel your inner receptionist.

The Upbeat Receptionist

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If you like to treat others the way you like to be treated, this might be your category. The Upbeat receptionist greets every person with a warm, inviting smile and sees their job as more than “just a receptionist.” These kind of receptionists try to find different ways to make a client feel not only welcomed but helped as well. Even someone working for a call answering service can be just as upbeat! If you like smiling from ear to ear and usually feel chipper, this might be you.

The Shy Receptionist

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Ever have to lean over the front desk or counter to speak to an employee? Sometimes their voices are too low and they’re too soft spoken that you cannot make out what they are saying. You ask them to repeat themselves a couple of times, and the entire experience gets a bit uncomfortable. If you are shy and do not do well with new people, being a virtual receptionist – or in person – is probably not the best option.

The Perfectionist Receptionist


Everyone has a little bit of perfectionism in them… others just take it overboard. While striving to be perfect, to be the best, to provide the best customer service experience, they get a bit carried away with their job role. They become a jack of all trades but a master in none. If you love to multi-task, rearrange everything at the desk a million times, have a bit of OCD, this might be you.

The Angry Receptionist

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Some people are just not meant to interact with others in certain situations. The angry receptionist is not a people person in the workplace. These are most likely people who are upset about their position and only come to work for a paycheck.

Ever walk into a business and you can just feel like you are a bother? That’s what these type of receptionists make you feel like. Unfortunately, when the face of a company is an angry receptionist, it is because the superiors are like-minded.

A business professional who knows anything about customer service would not let someone with this characteristic be the face of their company.

The Loud Receptionist


Many times, I learn more about a company and its employees just by the conversations that the people at the front desk hold. Some people don’t mind sharing what they are doing at 10pm on a Friday night. Some receptionists don’t have much of a self-awareness foundation, so they say thing out loud that they should probably whisper or not say at all. If you have a hard time using your inside voice this might be you.

The Abby Receptionist

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Sometimes, you are just a well-rounded individual. Ever have those receptionists who are just awesome? They make you feel great, they’re energetic and they’re genuinely interested in making a connection with you. If you are intelligent, balanced, sweet, professional, sensible, dependable, charismatic, cheerful, precise and accountable, this might be you!

So, which personality type represents your inner virtual receptionist? Do you feel that we missed one? Let us know in the comments!

Written by

Marlene Cosain

Marlene Cosain

Marlene started with Abby Connect 7 years ago as a receptionist and was won over by the culture and care the company has for its employees. The minute she took her first phone call, she fell in love with helping people. Since then, Marlene has been a pivotal piece of growing Abby Connect – having been a long-time leader in hiring, training, developing, and managing the receptionist floor. Outside of work, Marlene and her husband also run an online retail business. Marlene’s personal mission as a certified Life Coach and as an Abby Way Co-Director is to inspire, empower and educate others in the Abby Way.

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