Why Outsourcing Your Phone Calls is a Good Idea

Outsourcing is defined as, “the practice of having certain job functions done outside a company instead of having an in-house department or employee handle them; functions can be outsourced to either a company or an individual.” Typically, businesses will outsource marketing, recruiting, accounting, and/or information technology. However, when a company considers outsourcing and functions to outsource, phone answering rarely makes the list. 

Outsourcing phone calls for your business is a great time and money saver. By outsourcing your calls to a phone answering service your business hours can be increased, your staff can focus on doing their jobs, and allows your business to focus more on client services and your company’s strengths.

Benefits of Outsourcing Your Phone Calls

Focus on Client Services

Some services, such as copy writing, legal work, patient care, financial services, require intense focus and attention to detail. If your business needs focus and detail to be successful, then poorly handled or missed phone calls could be more harmful to your business than you think. Even when phone calls are important, they are still a distraction from the core business and essential functions that drive revenue for your business. Outsourcing your phone calls means more time to focus on your clients and limited interruptions to only the most important calls.

Also, consider that it can take your brain up to 45 minutes to refocus on a task after a major interruption. Phone calls are a major interruption, and a phone answering service can help make sure this doesn’t happen. Wouldn’t it be great to be able to control exactly what types of calls you are interrupted for, but still return calls within a day and meet your caller’s needs? Imagine having a list of people you need to call back and what they need which you can handle when you are ready to.

Focus on Strengths

With the exception of customer care or phone answering services such as Abby Connect, there are not many businesses out there that can claim that phone calls are one of their core strengths. They are part of every business, but not every owner or employee likes to talk on the phone or is necessarily good at it. So, why should you or your employees do something they don’t like or aren’t good at it? It only wastes valuable time and labor while hurting employee morale and your business image. Outsourcing your phone calls can allow you to focus on what you do well and give you more time to grow that part of your business.

The reason that you outsource something is that someone else has more resources and ability than you to complete a necessary business function or task. If you don’t have the manpower, the ability, and/or resources to handle the phone calls that you are getting (whether it’s because of volume, or diversity, or infrastructure), then focus on what you are good at and leave the phone calls to a phone answering service.

You Can’t Fulfill All Your Needs

Perhaps your organization is in a place where it can do some phone answering, but you’re not able to handle calls 24/7. Perhaps you need help with certain types of calls, such as customer service or tech support calls. Or, maybe you could benefit from a bilingual phone answering but don’t have it. The great thing about outsourcing your phone calls is that you don’t have to outsource everything. You can set up an arrangement with a phone answering service to handle callers who speak different languages or specific hours of the day or week. You can set up your phone to ring into your business first and then over to the service. With a phone answering service, you can expand without having to invest in additional infrastructure or personnel. By outsourcing your phone calls, you can fulfill all of your business needs without worrying about laying off someone or making too many changes to normal business operations.

Who Should You Outsource Your Phone Calls To?

When you’re outsourcing your phone calls, get the expertise you need without jeopardizing your business or creating additional hurdles to growing your company. If phone calls simply aren’t your thing, then they don’t have to be when you hire a phone answering service.

Look no further than Abby Connect Virtual Receptionists when looking for a phone answering service. They can answer all of your phone calls so your business can focus on what it does best. Abby Connect offers live answering 24/7, dedicated account manager and receptionist team of 5, bilingual receptionists, and elite customer service. They can handle all types of calls from your customers including customer service and tech support calls. Start your 14-day no obligation free trial with Abby Connect Virtual Receptionists by filling out the form below.

Written by

Marlene Cosain

Marlene Cosain

Marlene started with Abby Connect 7 years ago as a receptionist and was won over by the culture and care the company has for its employees. The minute she took her first phone call, she fell in love with helping people. Since then, Marlene has been a pivotal piece of growing Abby Connect – having been a long-time leader in hiring, training, developing, and managing the receptionist floor. Outside of work, Marlene and her husband also run an online retail business. Marlene’s personal mission as a certified Life Coach and as an Abby Way Co-Director is to inspire, empower and educate others in the Abby Way.

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