Updated September 29, 2026 with both companies’ current published prices.
Davinci Virtual sells business addresses, meeting rooms and coworking space around the world, and a live receptionist service alongside them: four small plans of 50 or 100 live-answer minutes, answered on weekdays from a home-based team in Utah, with an automated attendant after hours. Abby Connect sells one thing, answering, and sells it around the clock with human receptionists, an AI Receptionist, or both on one plan. Both bill by the second or half-minute rather than the whole minute, both provide a business number, and both take messages, screen calls and transfer them. The differences are the hours, the plan sizes, the setup fee, the AI, and where the receptionists work. We sell one of the two, so read this as an informed comparison rather than a neutral review. Every Davinci Virtual price and feature below comes from davincivirtual.com (its live receptionist, plan details, FAQ, about and employment pages) and every Abby price from abby.com/pricing, as published on September 29, 2026.
Abby vs Davinci Virtual at a Glance
| Abby Connect | Davinci Virtual | |
|---|---|---|
| What it sells | Answering: human receptionists, an AI Receptionist, or both | Virtual office addresses, meeting rooms and coworking, plus a live receptionist service |
| Pricing model | Per Abby Minute; a minute with the AI Receptionist counts as half | Per live-answer minute, counted by the second |
| Published plans | $165/mo for 50 Abby Minutes, $329/100, $599/200, $1,380/500; Enterprise on request | Business 50 $129/mo, Business 100 $239, Premium 50 $249, Premium 100 $319; its pages list no larger plan |
| Effective price per human minute | $2.76 to $3.30 ($1.38 to $1.65 with the AI Receptionist) | Business $2.39 to $2.58; Premium $3.19 to $4.98 |
| Overage | Billed at your plan’s Abby Minute rate | $1.75 per minute on Business plans, $2.50 on Premium; plans can be upgraded retroactively at month end |
| How time is counted | Ring, talk and transfer time, rounded up to the next 30 seconds; hold time and after-call work excluded | Live minutes count only the time on the phone with your caller, by the second; 10,000 automated minutes included; unlimited long-distance calling |
| Live answering hours | 24/7, including weekends and holidays, no upcharge | Monday to Friday, 8 a.m. to 8 p.m. Eastern; an automated attendant greets, screens, forwards or takes voicemail after hours |
| AI receptionist | Yes: built and trained in-house, part of every plan at half-rate minutes; hands complex calls to a human receptionist | Not listed on its live receptionist, details or FAQ pages; the after-hours “auto receptionist” is an automated attendant: a greeting recorded by you or Davinci, screening and forwarding, voicemail, and a dial-by-name or department directory on request |
| Human receptionists | Yes: 100 percent of receptionists work in the office in Las Vegas, none from home; a dedicated team per client | Yes: its employment page hires live receptionists in Utah only, “from home” work only |
| Bilingual (English/Spanish) | Included, human and AI | Not listed on its live receptionist or FAQ pages |
| Scheduling, outbound and intake | Included: Calendly for human receptionists, hundreds of platforms for the AI Receptionist; custom intake; outbound calls | Premium plans only: appointment scheduling, outbound calling, order processing, customer care and complex call flows; administrative tasks billed at $50 an hour |
| Phone numbers | Abby hosts your business number; forward your existing number and keep it | Two local or toll-free numbers included; its FAQ says the two numbers “also work as fax to email numbers” |
| Setup fee | None | $95 one-time for live receptionist services |
| Free trial | Yes, on every plan: 14 days or 500 Abby Minutes | Not listed on its live receptionist, details or FAQ pages |
| Contract | Month-to-month | Month-to-month, with 30 days’ written notice to cancel |
| App and portal | AbbyGO app and portal: summaries, transcripts, sentiment, usage | Voicemail and faxes delivered by email |
Davinci Virtual’s prices, hours and features are taken from davincivirtual.com (its live receptionist, plan details, FAQ, about and employment pages) as read on September 29, 2026. Abby prices are from abby.com/pricing the same day. Check both providers for current terms before you buy.
Pricing: Four Small Plans vs Four Plans That Scale
Davinci Virtual’s pages list plans of 50 and 100 minutes only, so the direct comparison is at those sizes:
| Minutes per month | Davinci Business | Davinci Premium | Abby, human receptionists (Abby Minutes) | Abby, AI Receptionist |
|---|---|---|---|---|
| 50 | $129 ($2.58 per minute) | $249 ($4.98 per minute) | $165 ($3.30 per minute) | $165 Starter covers 100 AI minutes ($1.65) |
| 100 | $239 ($2.39 per minute) | $319 ($3.19 per minute) | $329 ($3.29 per minute) | $165 Starter (100 AI minutes use 50 Abby Minutes) |
| 200 and above | No larger plan listed on its live receptionist or details pages; overage at $1.75 per minute | No larger plan listed; overage at $2.50 per minute | $599 for 200, $1,380 for 500 ($3.00 and $2.76 per minute) | $329 Essential covers 200 AI minutes; $599 Professional covers 400 |
On human minutes Davinci’s Business plans are the lower published price: $129 against Abby’s $165 for 50 minutes, $239 against $329 for 100. Its Premium plans, which add scheduling, outbound calls, order processing and customer care, cost more than Abby at 50 minutes ($249 against $165) and slightly less at 100 ($319 against $329). Four things change the picture in practice.
- What the Business plan includes. Davinci’s Business plans answer, screen, forward and take messages; appointment scheduling, outbound calls, order taking, customer care and complex call flows are Premium features, and administrative tasks are billed at $50 an hour on top. At Abby scheduling, intake, outbound calls and custom call handling are in every plan, including the $165 Starter.
- Hours. Davinci’s live minutes are weekday minutes: its receptionists answer Monday to Friday from 8 a.m. to 8 p.m. Eastern, and a call at 9 p.m. or on a Saturday reaches its automated attendant, not a person. Abby’s plans answer every hour of every day with no after-hours or weekend upcharge, by a human receptionist, the AI Receptionist or both.
- The setup fee and the trial. Davinci charges $95 to set up live receptionist services and its pages list no free trial; Abby charges no setup fee and starts every plan with a free trial of 14 days or 500 Abby Minutes.
- The AI Receptionist. A minute of Abby’s AI Receptionist uses half an Abby Minute, so AI-handled calls are priced at $1.38 to $1.65 per included minute, below Davinci’s $2.39 to $2.58 per included Business minute, at any hour, with a human receptionist still on the same plan for the calls that need one. These are the rates per included minute; what a call costs depends on the metering. Davinci counts caller time by the second while Abby counts ring, talk and transfer time and rounds each call up to the next 30 seconds, so on very short calls Abby can cost more per call. Davinci’s pages list no AI receptionist; its automated attendant plays a recorded greeting, screens and forwards calls, takes voicemail and offers a dial-by-name or department directory.
Neither company rounds calls up to the whole minute: Davinci bills live minutes by the second and only while a receptionist is on the phone with your caller; Abby rounds each call up to the next 30 seconds and does not bill hold time or after-call work. Plans are $165 a month for 50 Abby Minutes (Starter), $329 for 100 (Essential), $599 for 200 (Professional) and $1,380 for 500 (Growth), with Enterprise plans on request. Every plan is month-to-month with a free trial and no setup fee, 24/7 coverage carries no after-hours or weekend upcharge, and bilingual English and Spanish answering is included for both human and AI.
Hours: Weekday Live Answering vs 24/7
Davinci’s FAQ page states that its live receptionist team answers calls during “coast to coast business hours”, 8 a.m. to 8 p.m. Eastern, Monday to Friday, and that 24/7 automated support is included: after live hours an automated attendant greets callers with your recorded greeting, can screen and forward calls or send them to voicemail, and can offer a dial-by-name or department directory. Abby’s human receptionists and AI Receptionist answer 24 hours a day, 365 days a year, and nights, weekends and holidays carry no upcharge, so a call outside Davinci’s window reaches a person or a conversational AI at Abby rather than an automated attendant. You decide which hours go to people, to the AI, or to both.
Human, AI, or Both
Abby is one subscription used three ways: just human receptionists, just the AI Receptionist, or a mix you can change at any time. Usage is measured in Abby Minutes: a minute with a human receptionist uses one Abby Minute, a minute with the AI Receptionist uses half, so AI-handled calls make the same plan go twice as far.
Davinci’s live receptionist, details and FAQ pages list no AI receptionist. Its “auto receptionist” is an automated attendant: a recorded greeting, screening and forwarding, voicemail, and a dial-by-name or department directory. Abby’s AI Receptionist holds a conversation: it greets callers in your business name, answers questions, screens and transfers calls, takes messages, books appointments into hundreds of scheduling platforms and hands complex or sensitive calls to a human receptionist on the same call. Under the hood it runs on Deepgram Flux for speech recognition, the latest OpenAI models with automatic failover to Anthropic, and ElevenLabs for voice, trained in-house on more than 20 years of receptionist calls.
Receptionist Teams and Where They Work
Davinci is headquartered in Utah and, according to its employment page, hires live receptionists only from people living in Utah, with “from home” work only; its FAQ describes a team of receptionists trained on your call-flow form within one to two business days. Every Abby receptionist works in the office in Las Vegas, none from home, so calls are supervised and coached in real time, client information stays on office systems, and the team that answers for you trains together on your account; each client is assigned a dedicated team and a Client Success Manager who sets up call handling instructions and reviews results. Abby has answered calls for small businesses for more than 20 years, and the same experience trains its AI Receptionist.
Features Side by Side
Both include live answering in your business name, custom greetings, call screening and forwarding, message taking, voicemail delivered by email, a business phone number and solicitor screening with number blocking.
- Included with Davinci Virtual: two local or toll-free numbers (which its FAQ says also work as fax-to-email numbers), unlimited long-distance calling with 10,000 automated minutes, an automated attendant, advanced call routing and conferencing, and online faxing. Scheduling, outbound calling, order processing and customer care are Premium features; administrative tasks are billed at $50 an hour. Davinci also sells business addresses, meeting rooms and coworking space, separately from the receptionist plans.
- Included with Abby: 24/7 answering by people or AI, an AI Receptionist on the same plan at half-rate minutes, a receptionist team that works 100 percent in the office, a dedicated team and Client Success Manager, bilingual English and Spanish answering (not listed on Davinci’s live receptionist or FAQ pages), scheduling, intake and outbound calls in every plan, 1,000+ integrations including Clio, Lawmatics, HubSpot, Salesforce and Calendly, call summaries, transcripts and sentiment in the AbbyGO app, no setup fee and a free trial. Abby hosts your business number too.
Trials, Setup and Contracts
Abby’s free trial runs 14 days or 500 Abby Minutes, whichever comes first, with human and AI receptionists on your real calls, no setup fee and nothing charged until the trial ends; new clients are also covered by a 22-day money-back guarantee on their initial purchase, and every plan is month-to-month. Davinci’s pages list no free trial; it charges a one-time $95 setup fee for live receptionist services, and sells its phone plans month-to-month with 30 days’ written notice to cancel; its FAQ says a plan can be upgraded retroactively at the end of a month in which you ran over.
- You need calls answered by a person or a conversational AI outside weekday business hours: evenings, weekends, holidays.
- You want scheduling, intake and outbound calls included on every plan, and plans that grow past 100 minutes without living on overage.
- You want human receptionists and an AI Receptionist on one plan with the mix under your control, a dedicated team that works in the office (not from home), a Client Success Manager, 1,000+ integrations, no setup fee and a free trial before you pay.
Davinci Virtual’s own distinctions are a lower published price per human minute on its Business plans, by-the-second billing, two numbers in every plan that its FAQ says also take faxes to email, and virtual offices and meeting rooms from the same vendor. Those are the facts to set against the hours, the plan sizes and the setup fee above.
Switching from Davinci Virtual to Abby
Switching means forwarding your number to Abby (you keep your number), spending a few minutes on how you want calls greeted, transferred, messaged and scheduled, and letting your dedicated team and the AI Receptionist take calls during the free trial. Abby is month-to-month, so there is no penalty on our side for moving; Davinci asks for 30 days’ written notice, and its FAQ says whether you can take a Davinci-issued number with you depends on how it was set up, so check that before you cancel. Set the mix however you like: human receptionists on every call, the AI Receptionist on routine and after-hours calls, or both.
Abby vs Davinci Virtual: Frequently Asked Questions
Is Davinci Virtual cheaper than Abby?
On human minutes its Business plans are: $129 for 50 minutes and $239 for 100 against Abby’s $165 and $329, as published on September 29, 2026. Its Premium plans, which add scheduling and outbound calls, are $249 and $319. Davinci answers live on weekdays only, charges a $95 setup fee, and its live receptionist, details and FAQ pages list no plan above 100 minutes and no free trial; Abby answers 24/7, includes scheduling and outbound calls on every plan, has no setup fee, and its AI Receptionist minutes cost $1.38 to $1.65.
What hours does Davinci Virtual answer calls live?
Davinci Virtual’s live receptionists answer Monday to Friday, 8 a.m. to 8 p.m. Eastern, according to its FAQ page; after hours an automated attendant greets callers, screens or forwards calls, or takes voicemail. Abby’s human receptionists and AI Receptionist answer 24 hours a day, 365 days a year, with no after-hours or weekend upcharge.
Does Davinci Virtual have an AI receptionist?
Davinci Virtual’s pages list no AI receptionist as of September 29, 2026. Its “auto receptionist” is an automated attendant: a recorded greeting, screening and forwarding, voicemail and a dial-by-name or department directory. Abby’s AI Receptionist answers, books and transfers calls in conversation and is part of every plan at half-rate minutes.
Does Davinci Virtual charge a setup fee?
Davinci Virtual charges a one-time $95 setup fee for live receptionist services, according to its FAQ page; its automated phone services have no setup fee. Abby has no setup fee on any plan.
Does Davinci Virtual offer a free trial?
Davinci Virtual’s pages list no free trial on September 29, 2026. Abby offers a free trial on every plan, 14 days or 500 Abby Minutes, with human and AI receptionists answering your real calls and no setup fee.
Where are Davinci Virtual’s and Abby’s receptionists located?
Davinci is headquartered in Utah and its employment page hires live receptionists in Utah only, for work from home. Abby’s receptionists all work in the office in Las Vegas, Nevada, in dedicated teams; none work from home.
How do Davinci Virtual and Abby count minutes?
Davinci bills live minutes by the second and only for the time a receptionist is on the phone with your caller, with overage at $1.75 a minute on Business plans and $2.50 on Premium. Abby counts ring, talk and transfer time, rounds each call up to the next 30 seconds, excludes hold time and after-call work, and counts a minute with the AI Receptionist as half an Abby Minute.
See Abby’s plans and pricing, or start the free trial: 14 days with human and AI receptionists answering your real calls, no setup fee. Or keep comparing: Abby vs Ruby, Abby vs Smith.ai, Abby vs AnswerConnect, the best virtual receptionist services of 2026 and what a virtual receptionist costs.
