Better Than Your Typical Lawyer Answering Service

Convert more callers and website visitors to new clients and free up your legal staff with a dedicated team of trained human virtual receptionists backed by automation technology! 

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I’ve received unsolicited compliments on the quality of our receptionist since we started using Abby Connect.

Gary G Partner, Law Firm

Their customer service is fantastic. I haven’t worked with another company that’s as responsive as them.

Talitha K Co-Founder & Attorney, Legal Services

Abby Connect is something that distinguishes me from my competitors.

Damon C DUI & DWI Attorney

It allows me to shut off my phone and focus on writing a brief knowing that my clients at least have a person to talk to when they call.

Jason D Senior Attorney & Law Firm Owner

Partnering with Abby has been incredibly positive. Everyone has commented on how personable my staff or the receptionist is.

Welsley R Attorney & Law Firm Owner

I love the service. It helped free up a lot of my time. Whenever any of my clients call, they get a friendly person or a friendly voice.

Clyde V Intellectual Property Law Firm Owner

They don’t sound like the typical reception service that I’ve used in the past. Abby is super cost-effective and I’ve recommended them highly.

Michelle H Personal Injury Firm Manager

I’m a solo person in here and they’re very vital for my business when I’m not here doing other things for the business.

Josh C Owner, Legal Document Services

I had a different live answering company before and Abby is far better, it’s not even close.

Ross S Managing Attorney and Law Firm Owner

A Team Attorneys Trust and Recommend

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Dedicated Phone Answering Service for Small Business Receptionist Team

Dedicated Receptionist Team

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Bilingual Receptionists

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Custom Call Handling

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Abby Proven Process & Dedicated CSM

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Abby Intelligence

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At Abby Connect we bring together A.I. technology and client service experts, working out of our Nevada offices, to answer, transfer, take messages, and provide consistently excellent experiences. Your team will sound so good, your callers will think they’re sitting at the front desk of your office! 

You focus on the work at hand, we’ve got your admin covered. Your team of virtual legal receptionists can schedule appointments on your behalf—integrating with Outlook and Google!  

Abby Connect helps you deliver exceptional customer experiences for your English and Spanish-speaking callers! Every Abby Connect team features bilingual receptionists who help build trust and confidence with your firm’s Spanish-speaking clients from their very first call.

Your Abby lawyer answering service is tailored to your, your business, and your clients’ needs. Set custom answering hours (or 24/7!), greetings, client intake, FAQs, transfer tunes, and call handling instructions. You decide when and how we answer, and we’ll take it from there!  

At Abby Connect we believe in creating excellent experiences, for you and for your callers! That’s why we have the Abby Proven Process. Every single Abby client gets a dedicated Calibration Specialist, access to a Solutions Engineer, and a 30-day calibration period. Your dedicated CSM utilizes Abby Intelligence to continuously improve your experience. 

Utilizing Abby Human Intelligence and Abby Artificial Intelligence (A.A.I), we proactively optimize your account, ensure consistent message quality, reduce human error, and provide key analytics and call insights. 

Clients and callers typically have questions. They don’t have to wait for answers when you can’t be at the phone. Your receptionist team can have information about common questions asked on hand to help clients and improve their experience with your firm.

The AbbyGO Mobile App allows you to make and manage your calls from anywhere! With the tap of a button, you can review your calls and receptionist messages in real-time, set your availability and call handling, make free outgoing calls from your business phone line, and send and receive texts. Managing your business remotely or on-the-go has never been easier.

Increase Your Billable Hours

Reclaim your billable time with a dedicated team of 5-10 virtual legal receptionists at a fraction of the cost of a full-time hire. Your dedicated law firm answering team will answer, transfer, take messages, schedule meetings, do intake, answer FAQs, screen calls, and more—saving you time and money so you can focus on your billable work!

Customize Your Call Handling

We don’t believe in popcorn answering, where random receptionists answer your calls and read a script. Instead, with Abby Connect’s lawyer answering service, you get a dedicated team who knows your firm. Every single Abby client gets:

  • Customizable or 24/7 answering hours 
  • Custom greetings, FAQs, and client intake 
  • Proactive support and ongoing account optimization 
  • Custom screening, routing, and transfer instructions 

Take Control of Your Workflow

 Your Abby service plugs right into the tools you already use. We have out-of-the-box integrations with Clio, Clio Grow, Lawmatics, and Hubspot. If you need something custom, no worries. Our Solutions Engineer can help! We’ll set up custom integrations through Zapier or your own forms so you can get the information you need, where you need it.

Success in the Palm of Your Hand

With our cutting-edge technology we turn human receptionists into super-humans. You can use the AbbyGO App and Abby Portal to track your calls, messages, and scheduled appointments. And our receptionists utilize our proprietary Abby Intelligence technology to provide you with proactive account recommendations, AI-generated call summaries and transcripts, and call sentiment scores.

With trained humans and powerful technology, we turn your phone line into a case-generating, client-happiness machine.

“I hear from other lawyers and clients that the person who answered my phone was wonderful”

When I was getting ready to fire my old service, I did some research on the internet and Abby Connect kept popping up in my search results. Abby has been very reliable and they follow my instructions. They do what they say they can do and I pay them a premium for 24/7 coverage while the other company overpromised and under-delivered…

Abby’s principal job is to answer my phone promptly, pleasantly and get me information so that I could get back to the people. They do it 24/7/365 which is what I need. In exchange, I pay them a hefty fee but I don’t burden the receptionist with doing client intake or asking a thousand questions because it is better for me to sift through that. I try to be a low maintenance client and they are fairly responsive. So, once they set up, the process was over. I had a few clarifying questions but I try not to bother them and I don’t want them to bother me. I just pay them for what they do. Abby Connect is something that distinguishes me from my competitors. I want people to like me and I got two compliments on my receptionist since I have been with Abby. I highly recommend them.

Damon C, DUI & DWI Attorney
Alexandria, VA


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Everything You Need to Know About Our Lawyer Answering Services

What are your hours?

Abby Connect is available whenever you need us. Our standard package includes live answering anytime between the hours of 5am-9pm PST weekdays, and 6am-6pm PST on weekends. If you need answering beyond those hours, no problem! We offer 24/7/365 as an add on.

How do I receive my messages?

Receive your messages where you want them. We can email them, send them as a text message (SMS) to your phone, and even send them as a pop-up notification to the AbbyGO mobile app.  We can also send them to multiple contacts in your company if you so choose.

Can I have my calls recorded?

We have revamped our call recording capabilities! Everyone now has the option to add call recordings to their account. This feature does require (by law) a quick message to callers that the call will be recorded. To activate call recording, reach out to your account manager or email [email protected].

What if I’m unavailable to take the call?

That’s what we’re here for! Whenever you are unavailable, Abby Connect virtual receptionists can take a message to send to you, offer callers your voicemail box, or try another contact you’ve designated at your organization. Psst, we can also transcribe your voicemails and send them directly to your inbox.  Regardless of the method, we’re here to be customized to your business needs.  There are a lot of different options – just ask!

Do you have a mobile app? Where can I manage my account?

Yes, with the AbbyGO Mobile App, you will be able to manage your business calls and update your receptionist team as to your availability and call routing on-the-go. Our app also lets you call and text from your business phone, check your minute usage, and update your payment methods. For all other settings, our online Account Portal can be accessed from any computer or mobile device to review more details from your account including call logs, call recordings, messages logs, contacts, invoices, and more.

Can your virtual receptionists submit information to my CRM?

Abby Connect can send messages about your calls and caller information via email, text message, and AbbyGO mobile app. We customize your intake process and make sure we collect everything you need. We can also send that information directly into some CRMs directly or through our Abby Connect Zapier Integration. Review our Integrations and speak to your contact at Abby Connect for more information.