Abby Connect stepped up to the challenges of 2020, quickly building a proper socially-distanced workplace, answering more calls than ever before, and helping more businesses survive and grow.

In Michael Sorensen’s book, I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships, you discover very early on in his research that the majority of people need someone to listen to their problems and validate them. It’s through validating we flex an awesome power that we all possess. The power of just being there.…

In today’s world of business, we often find ourselves lost in to-do lists, barely keeping our heads above water to grab a gasp of air from time to time. Either methodically going through the motions of the workday or plowing through the daily chaos, we become more and more detached from our work’s true meaning.…

When choosing the best business phone systems in 2021 for your business there’s a whole lot to consider. Probably a lot more than you thought you were going to have to think about when you first sat down as a business owner to figure out all this communication and customer service stuff. For example, ……

It might not be in the foreground in the grand picture you’ve painted for your business’ success plan but it should be. Customer excellence, also more commonly referred to as CX, is the essential element separating you from your competition in today’s world of business. In this article, I’d like to discuss with you where…

Growing a business isn’t an easy task, and it’s one at which many people don’t succeed. Between all the day-to-day intricacies of running a business to making sure you are cognizant of the bigger picture, business owners are constantly looking for new and better ways to innovate.

Starting a small business comes with no shortage of challenges. From finding a market to finding the right team, there’s a lot you need to get right if you want your small business to succeed. However, there’s one management challenge that many small businesses overlook: inventory. When companies don’t make inventory management a priority, they…

While working from home may seem like the ideal professional setting for some, for others it can mean complete disaster. Trust this extrovert on the matter. Being home alone can drive you completely bonkers. Although having another one-sided conversation with my dog is appealing to me, it’s not an hourly habit I want to get…