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answering live chat for small business

Small Business Owner’s Guide to Live Chat Software

When a small business first starts out, it’s hard to tell whether it will last in the long run. Countless factors affect every company’s overall performance, and even offering a great product or essential service doesn’t guarantee success. One factor that can make or break a company is it’s customer service. And when you have…

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What is Live Chat? And Why Small Businesses Are Using It

In today’s world, customers who need support, want to speak to someone immediately. Yes, emails are an option, but responses typically take too long. Then there are phone calls, which are an excellent strategy, but they do not always work across varying time zones. What about self-service options?  Well, they just lack the personalization that…

5 Reasons Why Small Businesses Stop Growing

Running a small business seems glamorous to outsiders, but those who are actually doing it know how stressful it can be. In fact, 30% of new businesses fail within the first two years of operations, and 50% close shop in the first five years. Even for the legacy small businesses, many have experienced long-term plateaus…

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How to Calculate the ROI of a Virtual Receptionist

Companies like ours claim to save small businesses like yours money with virtual receptionist services. But how much, exactly? I’ve created this guide so you can crunch the numbers and calculate the true ROI of a virtual assistant for your small business.  A Virtual Receptionist Is Cheaper Than a ‘Regular’ Receptionist The average receptionist in…

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4 Game-Changing Benefits of a Virtual Receptionist

Like most people, I’ve had more meaningful experiences with companies over the phone than on any other technology. I can’t remember a ‘great’ email or live chat, but I can certainly recall several positive phone conversations. That’s because there’s an intimacy with a voice conversation that you don’t get with the written word. Small businesses…

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Improve Customer Service with a Call Answering Service

Small business owners around the country face the same glaring problem: they don’t know how to improve their customer service. Why is this an issue? Because customers are the lifeline of your business, and no customers means no revenue. We understand how stressful owning a business is, we hear about it from our clients every…