The BPO industry is among those that remained strong even during the devastating impact of the COVID-19 pandemic. According to official statistics, the global BPO market size reached as high as $232 billion in 2020. The undeniable efficiency and effectiveness of BPO companies are what attracts businesses, and we at Abby Connect, offer just that!…
Have you been considering the assistance of a live virtual receptionist service? If so, you may be wondering whether it’s in your budget. There are many variables to consider when hiring a live virtual receptionist, which is why it’s important to remain aware of how pricing works, and what that means for the quality of…
As the holiday season rapidly approaches, small and midsize businesses are preparing for what’s ahead — the holiday season. Considering nearly 7 in 10 small businesses see the winter holiday season as their top sales opportunity, it’s important to prepare ahead, not just in terms of revenue, but also customer satisfaction. For many SMBs, this…
“Stay engaged when interacting with the customer. At the moment, they are your most important customer.” — Shep Hyken, International Leading Authority on Customer Service and Experience Missing customer calls can equate to major losses. Not only will you potentially lose that customer or client, but they will likely conduct business with a competitor instead.…
If you’re like me, you were probably surprised (or relieved!) to learn that not every administrative task has to take place at your business’s physical location. In fact, a lot of tasks can be done remotely by a virtual receptionist. But what about your front office staff? Don’t they take care of all the office…
“The secret to marketing success is no secret at all — word-of-mouth is all that matters.” – Seth Godin, Author and Former Dot-Com Business Executive. Words can spread like wildfire within a community, especially when it comes to customer experience. This is exactly why word-of-mouth is so powerful. On average, word-of-mouth drives $6 trillion in…
It may seem obvious that there are many benefits of customer service. This is especially true for small businesses, which typically have limited budgets. Fortunately, customer service often costs only a little time while reaping long-term rewards. However, not all the benefits of great customer service are obvious. Why Customer Service is Important for Small…
The places I enjoy being a customer at all have the same thing in common: they treat people with dignity, respect, and, most of all, like humans. But not all small businesses get customer service right and it shows. You almost want to send them “How to Improve Customer Service” for dummies. Customer service matters.…
