Latest Posts

How to Handle an Angry Employee 

Welcome to leadership! Also known as “The Ultimate Eggshell Walking, Plate Spinning Championship Contest”. The rules of the contest are simple: Don’t crack any shells and don’t drop any plates. A cracked shell may result in a time penalty where you must repair the shell while still spinning all of your plates. A dropped plate or irreparable shell may result in elimination…

Prepared to Work Remotely?

With the global health crisis of COVID-19 it’s up to all of us to find ways to not only endure this chaos but to uphold our way of life and support our fellow human beings. So, you’re probably wondering, how can I support anyone, even myself, with all this social distancing? Several areas of this country are…

4 Reasons Why a Live Answering Service Helps You During a Health Crisis

With the rapid spread of this newest strain of coronavirus (COVID-19) and the world facing a health pandemic, there has been a lot of precautions and restrictions put into place for attending public events and places in these past months. Many areas where COVID-19 has been reported have required local businesses to close their front doors and subject residents in the area to stay confined to…

How to Train New Hires for Long Term Success

How do you train newly hired employees for long term success with your company? That was what I needed to answer when I began my journey as the Training and Development specialist with Abby Connect. I have done extensive research, seminars, courses, brainstorming sessions, plus the trusty trial and error method in search of answers…

Why Your Home Business Needs a Virtual Receptionist

Having a home business can come with amazing perks but it also has its challenges. One obstacle that should be familiar to you at home business owners is having to push back those solicitors from your front door while trying to juggle your client conference calls. In fact, it’s not just the interruptions knocking at your door that intrude on those important client calls. There’s a whole other world of interference happening at home while you’re trying to work…

Does My Online Business Need a Phone Number?

If you run an online business do you really need to have a designated phone number? These days, most business owners have moved their communication channels online and use their mobile phones when it seems absolutely necessary to make calls. This is not necessarily the smartest strategy.