How an Answering Service Makes You a Better Business

If you’re goal this month (or this year) is to be a better business, and to deliver higher quality business, then you should take a step toward that goal by investing in a business answering service. A business answering service is a service dedicated to answering your phones, and forwarding the calls/messages that are most important to you. Don’t think that’s something that will help you? Think again, as here’s how a call answering service for small business will make your business a better one:

Somebody is Always There to Take the Call

You’re not always available to answer the phone, and you certainly don’t want to be answering the phone at 3 a.m. This is where a business answering service can come in and be a huge asset! Your business will never miss a phone call, and you’ll never have to spend time dealing with a wrong number, a cold call, or someone who won’t end up being a customer (or a good customer). Sure, a business answering service isn’t quite like a clerk or secretary that can be on-site to help with other duties, but if there’s not a whole lot besides answering the phone, then a call answering service for small business is a more affordable option.

Don’t forget about all the technical difficulties that can happen with cell phones, Skype, and other answering service options! What’s the point of having the phone if calls are dropped, quality is poor, or someone can’t connect because the Internet is down?

Callers Don’t Have to Deal with a Machine or Automated Menu

Everyone hates machines and automated menus! It always seems like they don’t have the option you want, or they don’t understand what you’re saying, or that’s just too difficult to get to a live person to answer your question. End the frustration for everyone of your callers with a business answering service, where someone is available 24/7 to answer the phone. With a business answering service, a potential customer can get a few clarifications to questions answered and get the impression that your business is full of knowledgeable  awesome people who are ready to help. Of course, you also want to be the business that people call when they are done working through your competitor’s automated menu.

More Time on Client Work

This cannot be emphasized enough, as any entrepreneur or business owner would love more time to work with customers, to develop the business, or do anything else that involves the client or the customer. Yes, phone calls may be a part of that, but most of the time they are not. So, why not have someone else take the phone calls that don’t have anything to do with building the business or kindling a customer relationship? Imagine how much better your service and your business would be if you had more time to devote to current customers, and more time to devote to customers overall! Imagine how much your business could grow with more clients and more happier clients!

A Business Answering Service’s Goals are Your Goals

Sure, it’s two different entities here, but both your business and the business answering service want to provide the best quality service possible. Both want to do what’s best for the customer. Your business does that in the way that’s appropriate for your industry, but in the call answering service, quality service and what’s best involves being prompt, helpful and respectful on the phone, listening to our customers, and doing what it takes to make sure the customer has what he/she needs. That sounds like a business answering service that can help your business do the exact same thing. It’s time to have a better business and to offer better service and a business answering service is a great way to do that quickly.

Written by

Marlene Cosain

Marlene Cosain

Marlene started with Abby Connect 7 years ago as a receptionist and was won over by the culture and care the company has for its employees. The minute she took her first phone call, she fell in love with helping people. Since then, Marlene has been a pivotal piece of growing Abby Connect – having been a long-time leader in hiring, training, developing, and managing the receptionist floor. Outside of work, Marlene and her husband also run an online retail business. Marlene’s personal mission as a certified Life Coach and as an Abby Way Co-Director is to inspire, empower and educate others in the Abby Way.

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