Why You Need A Business Phone Number

Have you ever considered why having a business phone number is so important? Along with a business address, it identifies your business as a legitimate firm. A large number of people still wish to have a number on which they can call, before they purchase a product or service.

Why do I need a business phone number?

Key advantages of business phone numbers

  • Business credibility
  • Available 24/7
  • Privacy and security
  • Manage data and CRM
  • Enhanced customer support

You look like a professional business

A business phone number makes you look professional and successful, enhancing your credibility. A telephone number – whether it’s local phone numbers or 800 numbers –  is just something that people expect to see on your business cards, website, brochures, and in other branding material. Ensure that all of your calls are answered professionally, in a tone that is in sync with your business’ branding.

You will Always be available

Given a choice, customers prefer to call up businesses instead of writing emails or text messages, and waiting for a response. Having a business phone number and a virtual receptionist ensures that your business is ready to take calls 24/7. Our phone answering service also makes outgoing calls to remind your customers about appointments, or just about anything else.

Keep your Personal life private

Want to avoid those sales enquiry calls when you are out on a date or when you are fast asleep? A business phone number helps you maintain privacy and make sure that business calls do not interfere with your private life. Our virtual receptionists are always available to handle all your calls, and respond in a professional and friendly manner.

Manage your data

Call records provide valuable information that help in customer relationship management and lead generation. Our receptionists are trained to use popular CRM tools, and can easily integrate call-related data into a CRM of your choice. In other words, you not only get a business phone number and a virtual receptionist, but also the ability to track, monitor and use valuable customer-related data.

Optimize Your Business Phone System

Mitigate your need for an elaborate virtual phone system or business phone tree. A main line where callers can reach a friendly receptionist will make things simpler on current clients and potential leads. If you do opt for an answering service, make extra sure that they can streamline processes and make getting the right person the right leads and the right messages a worry of the past.

Provide better customer care

A recognizable business phone number helps customers to breach you when they need help or assistance. Combined with our answering service, this dedicated phone number can help you provide the best customer care a small business can provide today. Our virtual receptionists are rigorously trained, so that callers feel they are being responded to by in-house receptionists at your physical office. What’s more, calls made to your number are answered in both English and Spanish, making our service truly bilingual.

So, what are your choices?

A local number

A local number usually makes use of a service known as direct inward calling (DID). A local number communicates the physical presence of your business, adding an extra layer of credibility. Our virtual receptionist service ensures that all calls are not diverted to your mobile or landline phones, and that you get to choose when you want calls to be diverted to you. When you are unable to take calls, our virtual receptionists answer the calls, take messages, and respond to all your customers’ queries in an informed and friendly manner.

A toll-free number

An 800 number or another toll-free number allows your customers to contact you for free. This means, they are not charged by their cellular service provider when they call you up. Toll-free numbers are usually country-specific. This means, if your customers are mostly from the USA, investing in a toll-free number can be a great option to serve your customers better. Abby Connect can help you get a designated toll-free number for your business, when you opt for our virtual receptionist service.

Local and toll-free number

For an extra fee, you can choose to not only have a toll-free number for your customers’ convenience, but also have a local number as an added layer of credibility. This gives your customers an option to call up on a toll free number, and if they are located abroad, they can choose to call you up on your local number. All calls are diverted or answered by our virtual receptionists, so that your customers get the feel of an in-house receptionist taking their calls, no matter on which number they call.

Your own existing number

If you are an existing business and already have a business phone number, it makes sense to continue using that number. After all, your business phone number is part of your brand identity and it is not wise to change it often. We can quickly integrate your existing number within our phone answering service, so that our virtual receptionists divert calls to your existing number when you are ready to take calls. Otherwise, of course, they will speak to your customers.

Get started today

If you have just started your business or for some reason you still do not have a business phone number, you can get a free phone number – including free voicemail – with Abby Connect’s virtual receptionist plan. What’s more, you can continue using this business phone number for a nominal one-time fee, even if you choose to not continue with our answering service.

If you wish to continue using an existing phone number as your business contact number, it hardly takes any time to integrate it into our answering service. To get your business phone number and virtual receptionist, get started with your free answering service trial today.

Written by

Marlene & Racquel

Marlene & Racquel

Marlene started with Abby Connect 8 years ago as a receptionist and was won over by the culture and care the company has for its employees. Since then, Marlene has been a pivotal piece of growing Abby Connect – having been a long-time leader in hiring, training, developing, and managing the receptionist floor. Racquel’s journey began as one of the first Abby receptionists, the most important role at Abby, and after 11 years of performing various roles to help grow the company including directing all staff development, she’s now an Abby Way Co-Director. Together, Racquel and Marlene as certified life coaches, continue to help all Abby departments as well as their own team with hiring, training, brand reputation, development and culture.

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