Call answering services aren’t just for attorneys, or virtual businesses, or medical practices, or home-based businesses. They can be for any company that needs help handling its calls and setting up a professional image for customers. This can include nail salons, who at the busiest of times could use an extra person or two to answer the phone or to work with customers currently in the shop. An answering service can do that, so here’s how nail salons could use a call answering service to supplement and to improve their businesses:
When Someone Calls in Sick
There will always be those days where you are short staffed because someone didn’t show up, or because somebody called in sick. With one fewer person to do manicures and pedicures, things can get hectic pretty easily. Wouldn’t it be great if the receptionist could help in other ways instead of being chained to the desk? The nice thing about a call answering service is that you don’t have to use it all day, everyday. You don’t have to fire anyone and replace your current receptionist with a call answering service. You can use it on just your busy days, or when your are short one or two people. When people call to schedule, confirm, or cancel an appointment, their calls can be answered without knowing anything different is going on at your salon.
No one wants to take a call at 4:59 p.m. when you close at 5 p.m., or right as you lock the front door and are ready to leave out the back. Yet, letting that call go could easily mean that they will call your competitor next, not realizing that your nail salon has closed for the day. A call answering service can be there when you’re not, allowing your business to still take appointments and to answer customer questions even if no one’s at the salon. This service can also be useful in times of severe weather, when customers may wonder whether or not you’re going to be open, or if you’re still open during that time. How awesome would it be (and how awesome is this for your customers) when someone can answer their question when you are closed, or even simply to tell that you’ve already closed, but can make an appointment anyway?
Even nail salons can find benefits in having a call answering service, whether that’s full time or just during the busy hours. At a nail salon, you need to be spending your time on the customers in the shop receiving service or waiting to receive service. If someone who isn’t at the shop answering all of your calls, then that’s more customers you can handle and a much more personal experience you can provide. When it comes down to it, your customers want the attention in the store, even more so then when they make an appointment or ask a few questions over the phone.