4 Things To Look For In Your Virtual Receptionist

Finding a virtual receptionist that offers the realm of reality to those who call into your business can be difficult and costly.

At Abby Connect, we train our staff to offer your business the best customer service reps who will communicate with your clients in a friendly, professional manner. So how exactly do you choose the right voice for your company?

Here are four ways to help you find the perfect virtual assistant service for your business:

1. Find The Right Voice

Since your virtual receptionist will be your companies’ first point-of-contact with a prospective client, you want them to portray the right tone and voice. They should be fairly knowledgeable of your business and its image and bring a friendly, enthusiastic tone to the table. When you talk to them do you feel that they identify well with your company and are comfortable to talk to? Take note of this in your search.

2. Professionalism Is Key

While using a virtual assistant service, you want to make sure they are on point with responses to calls and e-mails in a timely manner. You also want to make sure they are treating your clients with respect and clarity should any confusion come up. Try following up with your current clientele inquiring what they thought of their phone call.

3. Tech Savvy

Your virtual receptionist should be very knowledgeable of the latest technologies revolving around Microsoft Office and QuickBooks. This will provide you with ease when it comes to documenting any necessary paperwork which saves you time and money. Ask them what software they are familiar with and to what extent, and how they could help the technology aspect of your business.

4. Time Management

Since your virtual assistant is hired to help you be more organized with your business you want to make sure they have exceptional time management skills.  You will be giving them many tasks which may be hard to juggle at some point, so clearly communicate with them your priorities and how you would like things organized.

A virtual assistant service for your company can take loads of stress off your shoulders and give you more time to build the successes of your business.

Learn more about what Abby Connect can do for you.

Written by

Marlene Cosain

Marlene Cosain

Marlene started with Abby Connect 7 years ago as a receptionist and was won over by the culture and care the company has for its employees. The minute she took her first phone call, she fell in love with helping people. Since then, Marlene has been a pivotal piece of growing Abby Connect – having been a long-time leader in hiring, training, developing, and managing the receptionist floor. Outside of work, Marlene and her husband also run an online retail business. Marlene’s personal mission as a certified Life Coach and as an Abby Way Co-Director is to inspire, empower and educate others in the Abby Way.

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