An Abby live receptionist assisting a software it company through their service
An Abby live receptionist assisting a software it company through their service

Abby is Your Software Company's Receptionist Solution

It’s fair to say that as software and digital technologies become further and further intertwined with all that we do, consumers’ standards and expectations for the quality of their service staff have risen. Where once software companies were assumed to have off-shored call centers with lacking knowledge and inadequate communication, much to the exasperation of their clients, times have changed.

Now, with virtual receptionist providers like Abby Connect, no longer do your customers have to suffer through mismanaged calls that sit on-hold for tens of minutes, undertrained, understaffed call center reps who are just trying to pass them off to the next available roadblock in their journey for assistance, or worst of all, the dreaded robo-receptionist. You can be assured with Abby that all calls will be answered promptly and politely, and that will guarantee higher customer reviews and differentiate your tech company from competitors.

IT, SaaS or ISVs: Abby Meets Your Needs

With Abby Connect, you get a personalized team of live receptionists trained to handle your specified needs, including your own personal Dedicated Success Manager to maintain consistency and quality on every call. To put it simply, when you sign-up with Abby, we integrate into your company, working alongside you as needed and assisting in every aspect of your business’s communications. Some of our basic features include:

Custom Answering Hours: Whether we’re on-call for standard business hours or 24/7/365, Abby takes calls on your schedule.

Customized Client Intake: We gather the information needed to qualify, prioritize & assist your callers.

Appointment Scheduling: Beyond merely assisting your clients, we can book appointments internally and externally to lessen the administrative burden.

Call Screening and Transfers: For any call you’d rather an internal staff member handle, we can screen and transfer any caller to the appropriate place promptly.

These services are instrumental in your success, but they only scratch the surface of what Abby can provide. Here’s some convenient services we also offer that you should consider.

The AbbyGO App: Making ‘On-the-Go’ Easy

Fully manage your Abby Experience with our easy-to-use app, making sure that no matter where you are that you have full control over your services.

Some features include:

  • Make free outgoing calls through the app using your Abby.com number and send free SMS messages from your company to customers.
  • Set your call availability for your live virtual receptionist and instructions on call-handling.
  • Update billing information or payment methods to ensure your spending is in-order and check your minute balance to see how much time is left in your current billing period.

Convenience cannot be overstated these days, especially for business owners who are being pulled in so many different directions. At Abby, your ease-of-use and happiness are at the heart of our operations

Live Chat: Human Interaction Built-in

Have a website lacking in the human touch? Let Abby provide service to your clients without them ever having to leave your landing page. Our Live Chat services are separate from our strictly live receptionist services, but the two are easily integrated and packaged together based on your business’s needs.

While Chatbots have become standard within most large software companies websites, few choose to differentiate with a real human behind the chat. This can cause client frustration as they attempt to properly answer their questions within a very limited set of pre-defined options and no quick way to receive the answers they require. Abby circumvents those frustrations and serves your live chat clients to the same expectations as our phone services.

Don’t think you’ll need live chat? Consider that forty-one percent of people prefer live chat to communicate with companies. In addition to its phone answering service, Abby can connect with your customers through live chat and answer even the most complex inquiries effortlessly. Plus, we offer post chat surveys to obtain necessary feedback to improve your customer experience.

Make A Positive Customer Experience Your Differentiator

In an ever-expanding digital environment with competitors offering comparable software services, your biggest differentiator is how you treat your clients. Out-sourcing the customer experience to Abby is a surefire way to standout. Not only do our services save you money over hiring an in-house receptionist—The average receptionist in the U.S. earns $31,110 a year, not to mention the cost of on-boarding and inability to handle a high call volume—you gain revenue by winning repeat customers and building brand loyalty.

It’s easier than ever to begin using Abby as your alternative to answering services for software companies, contact centers and chatbots. Our pricing plans are perfect for your software companies growing budget and our no-risk, 14-day free trial mitigates any concerns. There’s nothing to lose and everything to gain.

If you’re still not sure and want to learn more, we welcome you to download our Download our Visual Guide to Virtual Reception today and learn more about our simple set-up.

Written by

Hope Holland

Hope Holland

Hope joined Abby Connect in 2016 as a receptionist. She now leads the Sales Team in their efforts to help small businesses with their communication needs. Hope has always valued the customer experience and understands how crucial it is for businesses that want to succeed. With this mission, she strives to help businesses connect with their clients and improve the experience their business offers.