How Does a Virtual Receptionist Free Trial Work?

An Image of an Abby Live Receptionist Answering a Call on a Headset

A thriving business means your client base is growing. As wonderful as growth is for the life of your business, it can also tax your bandwidth. The heavier that workload becomes, the thinner your resources may be stretched. Having great business sense means reaching out for support when you need it. Of course, you’ll want to be sure that help is the perfect fit for your clients. That’s why Abby offers a 14-day free trial of our virtual receptionist services. So how does a virtual receptionist free trial work?

How Does Our Virtual Receptionist Free Trial Work?

First, we’ll need to get to know you. Like any great customer service experience, Abby makes it our priority to make sure we understand your needs so we can be prepared to meet them. We want to make sure our services will benefit your business appropriately! That’s why we start this process with a discovery call. We want to take the opportunity to hear about your business, your clients, and how we can help your business flourish.

Once we’ve gotten to know a bit about your business and you have a sense for what we can offer, your business will be onboarded into Abby’s system. Then, we will set up an account for your business and set up a dedicated phone system for you. We will train receptionists on your specific business model and its needs. Then, calls will be forwarded and handled by Abby for two weeks. We do all of this completely free.

Why Should You Try a Virtual Receptionist?

Any investment into your business needs to offer quantifiable returns. Small businesses depend on quality customer service. Improving your customer service experience increases revenue to your business, period (Related Post: How Better Customer Service Increases Small Business Revenue).

Virtual reception services also free you and your team to focus on all the other aspects of keeping your business running its best. But like they say, the proof is in the pudding! Our two-week free trial will show you just how important reception support can be. 

Abby’s receptionists can be there for your clients even when you’re not, including holiday season and after hours. Our team can support your team in dedicating their time to the most important aspects of their job description and let you focus on your most pressing roles. That also means a better customer experience, as our receptionists won’t be distracted by the list of tasks waiting for them after the call. Instead, they will get dedicated, focused attention on exactly what they need.

Virtual receptionists do more than just answer phones (Related Post: What Really is a Virtual Receptionist?). Abby’s team can streamline your appointment schedule and address many customers’ concerns without ever needing to pass the call along to you. We can give your business a reputation for accessibility and professionalism. That means better word-of-mouth and better success into the future.

Should You Be Your Own Receptionist? [Flowchart]

How Does Abby Stand Out from Other Virtual Reception Services?

We offer a personalized, human experience that many other virtual reception services just can’t match. You’ll get a team dedicated to your clients, and to your vision. Our team can screen calls, prequalify sales leads or potential customers, and help customers place orders. Our team is based in the United States, and your customers will never know they haven’t reached someone physically located in your office!

Beyond amazing receptionists, however, we also promise cost-effective service. There are so many potential pitfalls to virtual reception services with predatory billing practices. You want to make sure your capital is well spent, and we support that goal! That’s why we only bill for legitimate calls. That means calls that are answered and engaged. We never charge for calls that do not benefit you or your customers. 

Many reception services offer attractive packages at seemingly reasonable rates. However, if you underestimate how many minutes you’ll need, you can get hit with hefty overage charges. That is no good for your bottom line! Part of the purpose of our 14-day virtual reception free trial is to allow you to select the best plan for your business and plan ahead. We want you to have the best possible success at a reasonable cost.

How Can Abby Offer This Free Trial?

This is a true free trial of the full scope of our services, including a live receptionist. We offer the industry’s only true human interface free trial. But how are we able to offer this amazing service for free for fourteen days?

In short, we stand behind our world-class receptionist team. We believe in hiring the right people for the job. Receptionists are often your clients’ first point of contact with your business. Sometimes, they’re the people fielding calls when there is a problem and your customers are frustrated. In all situations, amazing receptionists must have high emotional intelligence (Related Post: 5 Ways Your Answering Service Can Practice Emotional Intelligence When Interacting with Customers). Actively hearing your clients’ concerns and addressing them appropriately is just one part of how Abby can enhance your business’s reputation.

It is essential to a great customer service experience that your reception team is prepared to handle tense situations appropriately. Your receptionist should be outgoing, friendly, and able to make quick and effective decisions under pressure. That’s why we have worked so hard to assemble receptionists with a passion for helping your business prosper. They’ve got the right personality to give your clients what they need! (Related Post: 10 Personality Traits of a Great Virtual Receptionist)

Let Abby’s receptionists bolster your growing business. Take a look at exactly what virtual receptionists can do for you with our complete guide. Then, sign up for our virtual receptionist free trial to let us prove it!

Written by

Hope Holland

Hope Holland

Hope joined Abby Connect in 2016 as a receptionist. She now leads the Sales Team in their efforts to help small businesses with their communication needs. Hope has always valued the customer experience and understands how crucial it is for businesses that want to succeed. With this mission, she strives to help businesses connect with their clients and improve the experience their business offers.