How to Evaluate a Receptionist Service

Evaluating a virtual receptionist service

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Choosing between receptionist services can be difficult—you have a lot of options. AI receptionists. Call center answering services. Virtual receptionist services. More advanced receptionist services 

They all offer overlapping features and use different language to define their services. So, how do you know what will work best for your business? What receptionist service will provide your callers with the highest-quality, most memorable experiences? 

What matters is that your customers get the right experience. An experience that is high-quality, and on-brand. Because it is these experiences that help you capture new business, build loyalty, and generate repeatable revenue. Your receptionist service is the voice of your business, so it’s an important decision—and one that is too often overlooked. 

The wrong receptionist services will cost you business instead of winning it. 

We’ve designed a checklist to help you choose between receptionist services and find the best service for your small business. 

Our checklist includes 13 questions you should ask the receptionists services you’re reviewing to determine if they are: 

  • Human 
  • High-Quality 
  • Customizable 
  • Transparent 
  • Effective 

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Interested in learning more about vetting the products and services your small business utilizes? We’ve got a guide for that too!  

Get the Guide to Vetting Products & Services

Written by

Anna Taylor

Anna Taylor

Anna is an accomplished marketing professional with an MBA and certification in marketing and eight years of experience in the field. More than half of that experience has been focused on customer experience and small business growth, exploring how businesses balance human and technology solutions. Above all, Anna is committed to human-first marketing and business development, ensuring that every initiative is focused on creating meaningful connections with customers and driving long-term growth.