Level Up Your Customer Experience By Starting With the Employee After finding no suitable product on the market, Tom Short built Kudos to empower his employees to become guardians of their own company culture. By designing an app that promoted recognition and engagement, he packaged numerous effective management philosophies into an employee-centric platform. Racquel, Co-Director…
When your patients contact or come in, your receptionist is the first introduction to your medical practice. So, how they are greeted, the time your receptionist takes to answer their questions, and their friendly demeanor are all key factors as you work to create a friendly and open atmosphere for your patients. You simply cannot…
If you work in the medical field, then you know that never missing a call is crucial. That’s why 24-hour patient intake is such a valuable service. You can rest assured that your calls will be answered around the clock and that your patients receive the best possible care when you outsource this service to…
On February 23rd, Racquel and Marlene from Team Abby were able to sit down and have an in-depth Q&A with CEO of the Lawyerist, Stephanie Everett! In this 30 minute webinar, the three of them discussed the importance of the Customer Experience in the legal industry. Listen in as they answer questions such as, How…
Outsourcing your law firm’s reception lets you focus on what you do best: Practicing law. Abby Connect — the No.1 live receptionist service in the United States for growing law firms — has a talented team of legal sector professionals to hire 24/7 from just $2.40 per minute. That means never missing a call and…
When legal professionals start private practices, the primary goal is always to attain success. For most, this means building a multi-million dollar firm. Unfortunately, this can prove difficult without the right strategy. Watching other growing law firms can feel disheartening — especially if your own growth has stalled. If you’re in this situation, though, all…
Running a private law firm is not for the faint of heart — from payroll and accounting to social media management and case management, there’s a lot that needs to be done! But, the good news is, you don’t have to do it alone. In this post, we’ll go over three legal functions to outsource…
A thriving business means your client base is growing. As wonderful as growth is for the life of your business, it can also tax your bandwidth. The heavier that workload becomes, the thinner your resources may be stretched. Having great business sense means reaching out for support when you need it. Of course, you’ll want…