How to grow a small business into a large business is the question every business owner wants the clear answer to. There are 31.7 million businesses in the United States, 99.9% of which are small — meaning those that employ fewer than 500 people. That’s an incredible number of businesses with the same mission: grow…
Running and growing a small business seems glamorous to outsiders, but those who are actually doing it know how stressful it can be. In fact, 30% of new businesses fail within the first two years of operations, and 50% close shop in the first five years. Even for the legacy small businesses, many have experienced…
Companies like ours claim to save small businesses like yours money with virtual receptionist services. But how much, exactly? I’ve created this guide so you can crunch the numbers and calculate the true ROI of a virtual receptionist for your small business. A Virtual Receptionist Is Cheaper Than a ‘Regular’ Receptionist The average receptionist in…
When choosing the best business phone systems in 2021 for your business there’s a whole lot to consider. Probably a lot more than you thought you were going to have to think about when you first sat down as a business owner to figure out all this communication and customer service stuff. For example, ……
Customers tend to call support when they’re experiencing a problem — they think they were billed incorrectly, they can’t assemble a product right, they have a question about your services — and to top it off, they often spend time sitting on hold or being transferred to different departments. The result? Frustrated customers at the end…
It might not be in the foreground in the grand picture you’ve painted for your business’ success plan but it should be. Customer excellence, also more commonly referred to as CX, is the essential element separating you from your competition in today’s world of business. In this article, I’d like to discuss with you where…
While working from home may seem like the ideal professional setting for some, for others it can mean complete disaster. Trust this extrovert on the matter. Being home alone can drive you completely bonkers. Although having another one-sided conversation with my dog is appealing to me, it’s not an hourly habit I want to get…
Welcome to leadership! Also known as “The Ultimate Eggshell Walking, Plate Spinning Championship Contest”. The rules of the contest are simple: Don’t crack any shells and don’t drop any plates. A cracked shell may result in a time penalty where you must repair the shell while still spinning all of your plates. A dropped plate or irreparable shell may result in elimination…
