When choosing the best business phone systems in 2021 for your business there’s a whole lot to consider. Probably a lot more than you thought you were going to have to think about when you first sat down as a business owner to figure out all this communication and customer service stuff. For example, ……
Customers tend to call support when they’re experiencing a problem — they think they were billed incorrectly, they can’t assemble a product right, they have a question about your services — and to top it off, they often spend time sitting on hold or being transferred to different departments. The result? Frustrated customers at the end…
It might not be in the foreground in the grand picture you’ve painted for your business’ success plan but it should be. Customer excellence, also more commonly referred to as CX, is the essential element separating you from your competition in today’s world of business. In this article, I’d like to discuss with you where…
While working from home may seem like the ideal professional setting for some, for others it can mean complete disaster. Trust this extrovert on the matter. Being home alone can drive you completely bonkers. Although having another one-sided conversation with my dog is appealing to me, it’s not an hourly habit I want to get…
Welcome to leadership! Also known as “The Ultimate Eggshell Walking, Plate Spinning Championship Contest”. The rules of the contest are simple: Don’t crack any shells and don’t drop any plates. A cracked shell may result in a time penalty where you must repair the shell while still spinning all of your plates. A dropped plate or irreparable shell may result in elimination…
We all understand the power of a first impression. Whether someone is forming their opinion based off of an office they walk into or a call over the phone, you only have so much time to make sure your first impression is unforgettable. The goal is to leave people better than you found them. Someone…
With the rapid spread of this newest strain of coronavirus (COVID-19) and the world facing a health pandemic, there has been a lot of precautions and restrictions put into place for attending public events and places in these past months. Many areas where COVID-19 has been reported have required local businesses to close their front doors and subject residents in the area to stay confined to…
Back in 2013, British psychologists claimed that women are better than men at multitasking in an article published in the BMC Psychology journal. The Harvard Business Review wrote in response that these assumptions are not backed by evidence and that most studies still show that gender does not play a role in our ability to multitask.
