Improving your Law Firm's Customer Experience with Stephanie Everett from The Lawyerist

On February 23rd, Racquel and Marlene from Team Abby were able to sit down and have an in-depth Q&A with CEO of the Lawyerist, Stephanie Everett! In this 30 minute webinar, the three of them discussed the importance of the Customer Experience in the legal industry. Listen in as they answer questions such as,

  • How to Sell Your Clients on Your Team: Ensuring that your client is comfortable working with your whole team, giving them a more complete service experience and freeing up your time for other clients.
  • The Importance of a Receptionist’s Role in Your Law Firm: Your receptionist is the first person your clients will speak to and the face of your business. Make sure you don’t settle for subpar.
  • The Shift in Focus from In-Person to Phone and Video: Times have changed and we’ve changed with them. Be there to support you clients no matter the distance.
  • And Many More!

This webinar is sure to give you a strong foundation on which to build your law firm’s Customer Experience, and we at Team Abby are grateful to Stephanie’s contributions and time so that we can pass her expert knowledge on to you!

Once you’re finished with the webinar, be sure check out what Abby can do to grow your law firm! Our expert team of receptionists are sure to expand upon your existing customer experience, and with our Free 14 Day Trial it’s easier than ever to see the difference Abby can make!

Written by

Marlene & Racquel

Marlene & Racquel

Marlene started with Abby Connect 8 years ago as a receptionist and was won over by the culture and care the company has for its employees. Since then, Marlene has been a pivotal piece of growing Abby Connect – having been a long-time leader in hiring, training, developing, and managing the receptionist floor. Racquel’s journey began as one of the first Abby receptionists, the most important role at Abby, and after 11 years of performing various roles to help grow the company including directing all staff development, she’s now an Abby Way Co-Director. Together, Racquel and Marlene as certified life coaches, continue to help all Abby departments as well as their own team with hiring, training, brand reputation, development and culture.